MSX International

IT Support

• Provide expert assistance in diagnosis of complex technical issues for an international premium automobile manufacturer.
• Support the dealer network with quick solution finding of technical product issues and provide repair instructions via specified communication channels.
• Work closely with technicians of workshops and dealerships to support repairs and warranty procedures.
• Support development of solutions for the entire product range and act as an interface between the manufacturer and dealers.

Automotive Technical Helpdesk Agent, Bulgarian Speaker

Designer

• The Instructional Designer plays a pivotal role in shaping the internal learning landscape of MSX, driving the development and delivery of engaging, impactful educational experiences that empower employees to excel in their roles and support the organization’s strategic objectives.
• This position is dedicated wholly to the curation, design, and deployment of internal learning opportunities aligned with MSX's learning priorities.
• In parallel, the Instructional Designer is a key contributor to the implementation and integration of a new Learning Management System (LMS), ensuring it becomes a cornerstone of MSX’s Learning & Development (L&D) strategy.
• Key Responsibilities: Learning Needs Analysis; Program Design & Curriculum Development; Content Delivery & Facilitation; LMS Implementation & Optimization; Learning Experience Design; Stakeholder Engagement; Measurement & Continuous Improvement; Learning Resource Management; Compliance & Quality Assurance; Knowledge Sharing.