MSX International

Manager, Technical Delegate Team

MSX International

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • The Country Technical Delegate Project Manager is responsible for leading and coordinating the team of Technical Delegates within one specific country, ensuring the correct execution of the program at local level
  • Ensure achievement of project KPIs (quantitative and qualitative) related to Technical Delegate activities in the country
  • Build, maintain and communicate a clear local governance model (activity calendar, information flows, roles and responsibilities)
  • Plan and monitor the Technical Delegates’ visit schedules and field interventions, ensuring adequate coverage and prioritization
  • Analyse team performance reports and implement improvement plans
  • Ensure compliance with MSX and the client, brand, safety and quality standards in all network activities
  • Coordinate the local implementation of new project initiatives or process updates defined by central MSX/Client teams
  • Act as the primary operational interface for the Client in the country on all topics related to the Technical Delegate team

Requirements

  • Solid experience (typically 3–5 years) in managing projects or programs in the automotive sector (after-sales, technical support, field operations, training or similar)
  • Experience in coordinating field teams (field force, network consultants, technical specialists, auditors or equivalent)
  • Experience in managing B2B client relationships and multiple stakeholders at country level
  • Experience in producing management reports and performance analysis (KPIs, basic budget/forecast inputs, action plans)
  • Strong knowledge of the automotive sector, with specific focus on after-sales (service, diagnosis, warranty, technical support, customer satisfaction)
  • Good understanding of dealer network operations and the dynamics between OEM, Importer/NSC and Dealer
  • Good command of English (written and spoken) to interact with the Client and international MSX structures
  • Advanced use of reporting and data analysis tools (e.g. Excel, dashboards, basic BI tools) to monitor team performance and project KPIs
  • Proficiency in the main MS Office applications (PowerPoint, Excel, Word) for producing structured presentations and documentation.
Benefits
  • 25 days annual leave
  • Company contributory pension plan
  • Cash back health care scheme
  • Life assurance
  • Car salary exchange scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementperformance analysisKPI managementbudget forecastingfield operationstechnical supportcustomer satisfactionstakeholder managementreporting
Soft Skills
leadershipcommunicationteam coordinationorganizational skills