MSPCA-Angell

General

• Manage the flow of information between veterinary staff and clients
• Book patient appointments
• Convey detailed information regarding patient status, doctors’ reports/updates, and instructions
• Provide general information regarding routine, specialty, and emergency pet care
• Collaborate with all departments and interact with every facet of patient and client care

Client Liaison

• triages clinical situations via telephone
• determines if the patient requires immediate treatment
• collaborates with the ER Veterinary staff and other departments
• assesses the best course of care based on patient needs

Client Liaison

Veterinary ER Technical Client Liaison