Client Liaison

MSPCA-Angell

Client Liaison for managing communication between veterinary staff and clients at Angell Animal Medical Center. Ensuring accurate information flow and booking patient appointments in a hybrid working model.

Posted 6/24/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJunior💰 $21 - $23 per hourWebsite

About the role

Key responsibilities & impact

Manage the flow of information between veterinary staff and clients
Book patient appointments
Convey detailed information regarding patient status, doctors’ reports/updates, and instructions
Provide general information regarding routine, specialty, and emergency pet care
Collaborate with all departments and interact with every facet of patient and client care

Requirements

What you’ll need

Previous Animal Handling Experience
Some Knowledge
Include a cover letter showcasing writing skills
Ability to remain detail oriented in a fast paced environment is a must!
At least 1 year of previous experience in a call center, medical reception, or other phone based client service
1-2 years of prior animal care experience is preferred.

Benefits

Comp & perks

Health, dental and life insurance
Matched 403(b) retirement plan
Tuition reimbursement
Paid holidays
Sick and vacation time
Generous employee discounts for pet health care and pet food
Free onsite parking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

animal handlingmedical receptionclient service

Soft Skills

detail orientedcommunicationcollaboration