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Veterinary ER Technical Client Liaison
MSPCA-AngellVeterinary ER Technical Client Liaison managing emergency calls and advising clients on care options. Collaborating with veterinary staff at Angell Animal Medical Center to ensure optimal patient outcomes.
About the role
Key responsibilities & impact- triages clinical situations via telephone
- determines if the patient requires immediate treatment
- collaborates with the ER Veterinary staff and other departments
- assesses the best course of care based on patient needs
Requirements
What you’ll need- approximately 4 years of experience in veterinary emergency and customer service
- CVT greatly preferred
- excellent judgment and decision-making skills
- ability to triage emergent client and referral calls
- ability to convey empathy
- strong computer and phone skills
Benefits
Comp & perks- health, dental and life insurance
- matched 403(b) retirement plan
- tuition reimbursement
- paid holidays
- sick and vacation time
- generous employee discounts for pet health care and pet food
- free onsite parking
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent judgmentdecision-making skillsability to triageability to convey empathy
Certifications
CVT