MSIG USA

Insurance

• Conduct thorough investigations and evaluate and negotiate complex claims
• Ensure compliance with MSMM Claim Handling Guidelines
• Investigate, research and analyze highly complex or severe claims
• Establish appropriate case reserves and complete settlements
• Recommend reserve and settlement values on assigned cases
• Manage and negotiate timely claim payments and settlements
• Attend pre-trials, trials, and settlements on assigned cases as required
• Assign and monitor quality of defense counsel
• Maintain compliance with all requirements of the company’s Litigation Management Program
• Review legal expenses for accuracy and reasonableness
• Service claim needs of customers
• Maintain ongoing communication with customers throughout the claims process
• Complete timely and accurate data reports to state reporting agencies
• Maintain compliance with all regulatory Fair Claim Practices Acts
• Participate in special projects and assignments as needed

Senior Liability Claims Specialist

Analyst

• Assist Home Office Claims Management with oversight of the general liability, auto liability, and management liability lines of business
• Oversee SIR programs and TPA business
• Handle complex claims including coverage issues and high exposure severity claims
• Ensure compliance with MSMM claim handling procedures
• Provide timely claim handling and service and compliance with case reserve practices
• Audit claims offices and develop corrective action plans
• Manage TPA and evaluate exposure to claims reported to MSMM
• Participate in audits of TPA's and maintain updates to Claim Handling Manuals
• Coordinate and negotiate claim service agreements with legal departments
• Manage projects and investigate complex claims including litigation and legal issues

Senior Claims Analyst, TPA Coordinator

• Conduct thorough investigations and evaluate complex claims
• Ensure compliance with MSMM Claim Handling Guidelines
• Manage, control and negotiate timely claim payments and settlements
• Attend pre-trials, trials, settlement conferences and mediations as required
• Maintain ongoing communication with all customers throughout the claims process

Claims Specialist

Underwriter

• Provide day to day supervision of underwriters and underwriting processes to ensure quality and underwriting control
• Allocate underwriting resources to manage workloads, policy issuance, and timely premium collection
• Conduct departmental self-audits and manage self-audit process, reporting and monitoring corrective actions
• Identify and recommend training needs based on self-audit trends and mentor underwriting staff
• Review and evaluate referrals from underwriters under expanded letter of authority
• Serve as liaison between Underwriting and Operations to ensure timely and accurate account servicing
• Assist implementation and monitoring of Account Management process
• Underwrite difficult, complex accounts and serve as underwriter for key producers
• Have individual production goals contributing to organizational revenue

Underwriting Specialist, Retail Property

Software Engineer

• Performs complete risk evaluations for Multinational and Domestic multi-line accounts to identify client exposures and evaluate controls.
• Creates written reports of risk evaluation and improvement activities on a timely basis and develops risk improvement recommendations to reduce client exposures to loss.
• Ensures timely compliance with risk improvement recommendations and communicates status to MSIG staff as needed.
• Effectively communicates technical regulations and safety protocols during the Risk Engineering Survey process and conveys the desirability of the risk to underwriting and ensures all customers receive high quality work products.
• Provides quality client management by identifying opportunities for risk improvement through an effective symptom questioning process.
• Performs loss trend analysis to measure impact to the client and identify opportunities for improvement in risk.
• Develops risk improvement recommendations and performs required follow up to ensure timely and effective compliance.
• Ensure client needs are identified and satisfied by continuous interaction with Underwriting, Marketing, Claims, and other MSIG business units as needed.
• Develops and markets focused consultative service plans to improve client exposure to business loss through a Specific, Measurable, Attainable, Realistic and Timely (S.M.A.R.T) objective process to provide measure improvement through outcomes of services.
• Participates with Claims in large loss investigations to identify and eliminate loss cause(s).
• Ensures all multi-location account sites receive consistent services that satisfy corporate client expectations.
• Act as a technical resource to Risk Engineering customers to provide quality risk management solutions.
• Promotes Risk Engineering services to the producer community and prospective accounts in order to write new business.
• This position has no supervisory responsibilities.

Senior Risk Engineering Consultant – Multiline

Financial Planning and Analysis

• Handle complex Financial Lines claims including D&O, E&O, Fiduciary, EPL, Fidelity, Cyber, Political Risk & Trade Credit, Transactional and Tax claims.
• Manage claims lifecycle from notification through final disposition.
• Conduct investigations and analyses to determine coverage, liability and damages.
• Work closely with insureds, brokers, legal counsel, vendors, and other stakeholders.
• Negotiate settlements within authority limits; collaborate on resolution strategies.
• Prepare claim summaries, reports, and presentations; maintain claim files and diary system.
• Provide feedback on claims and trends to underwriting and stakeholders.

Senior Claims Specialist, Financial Lines

• Responsible for supporting the underwriting process for multiple lines of insurance coverage including property, casualty, workers compensation, umbrella, excess lines, marine and automobile coverages.
• Provide technical underwriting and administrative support for assigned new and renewal accounts including collecting data, account setup, rating, producing quotes and binders, issuing policies and endorsements.
• Collect and reconcile new and renewal submission information to prepare policy/account files for underwriter review in accordance with company underwriting guidelines.
• Review and analyze account information for necessary underwriting data and communicate with brokers for missing information.
• Input financial and statistical information into systems to provide timely and accurate quotes, policy, reinsurance, endorsement processing.
• Maintain databases, set up accounts, produce quotes and binders with minimal guidance, complete reinsurance tasks, manage all aspects of risk account from submission to document issuance.
• Perform quality control checks, identify process/system improvements, provide customer service to internal and external customers, respond to brokers' service requests, research and resolve inquiries.
• Participate in broker visits, loss inspections, order/retrieve Risk Engineering reports, enter data into Cat Modeling Template and analyze catastrophe output.
• Process mid-term premium and non-premium bearing endorsement transactions within threshold and refer material changes to Underwriter for approval.

Underwriting Assistant

General Counsel

• Policy Drafting & Review: Draft, review, and amend insurance policies, endorsements, and related documents to ensure clarity, compliance, and alignment with underwriting intent.
• Product Development Collaboration: Work closely with underwriting and product development teams to create and refine insurance products, ensuring they meet market needs and regulatory standards.
• Competitive Analysis: Analyze competitor insurance policies to provide insights and recommendations for product enhancements and differentiation.
• Training & Guidance: Provide training and guidance to underwriting, claims, and other internal teams on policy language, coverage intent, and regulatory requirements.
• Stakeholder Engagement: Build and maintain collaborative relationships with internal stakeholders, including underwriting, actuarial, claims, and regulatory teams, to support product development initiatives.
• Continuous Improvement: Contribute to continuous improvement strategies to position the company as a technical leader in the underwriting domain.

Product Counsel - P&C Insurance Experience Required

• Selects and underwrites the most complex Commercial Lines property risks within delegated underwriting authority
• Reviews applications and requirements to determine acceptability of risk in accordance with Company guidelines and standards
• Performs all aspects of the underwriting process and due diligence including review and analysis of financial documents and individual risk factors
• Applies appropriate pricing techniques according to company filings and state/bureau conformance
• Monitors underwriting results, premium and loss trends within assigned book of business
• Delivers quality service to brokers and customers within established service metrics for new, renewal and interim requests
• Develops and cultivates new and existing broker and customer relationships in assigned territory
• Works with brokers and clients to create customized insurance solutions
• Sources new business opportunities through a strong broker and client network
• Prepares or analyzes information on adverse underwriting decisions, rate appeals, underwriting requirements, status and declinations in order to drive results within the assigned territory
• Compiles and documents accounts in accordance with regulatory and internal underwriting guidelines
• Documents accounts in accordance with regulatory and internal underwriting guidelines
• Establishes and executes effective and efficient producer and client visits (with appropriate business units – Risk Engineering, Claims and Marketing Representatives) in order to maintain and increase new business
• Enhances technical expertise in the area of Industrial and Global property underwriting including assisting in Underwriting Manager in the training and development of department staff
• Analyzes policy forms and endorsements requests from brokers

Underwriting Specialist - Retail Property

Manager

• Manage collection, analysis, administration and quality control of the company’s property data for first party lines of business.
• Support the analysis and quality control efforts for property aggregations and PML calculations.
• Handle portfolio level activity for MSMM including report generation and collaboration with AIR to produce monthly data files and quarterly portfolio analysis and exhibits.
• Complete analysis related to portfolio level profitability and trend indications.
• Real time event modeling using Alert and AIR’s Geospatial Module.
• Ad hoc reporting on aggregation risk, departmental profiles, LOB return period numbers…etc.
• Manage catastrophe control protocols and the monitor same
• Assist management with treaty placement by collecting and analyzing exposures and loss information to ensure most efficient pricing available in the current reinsurance market.
• Catastrophe Modeling: Identify and track aggregate catastrophic exposures in order to assist in the prevention of undue loss potential to the policy holder surplus of the company.
• Maintain and control quality of property catastrophe data by monthly/quarterly/annual file reviews and completion of AIR Worldwide checklists.
• Track and monitor underwriting data by working with IT and Underwriting Management to develop and provide analysis on the data necessary to manage MSMM’s property portfolio.
• Provide support to field underwriters in the use and problem resolution in areas of catastrophe modeling (AIR).
• Preen quarterly PML and portfolio reviews to senior management.
• Work with MSM’s catastrophe modeling vendor (AIR), underwriting, reinsurance team and management to develop and implement “best practices” for ensuring data quality across the property portfolio.
• Underwriting Training: Assist in the creation, delivery or coordination of internal or external training programs related to MSMM’s Catastrophe Management.
• Supervisory Responsibilities: Manage a team of 2-3 Cat Modeling staff.