MSIG USA

Claims Assistant

• Provides administrative and operational support to the Claims team.
• Ensures timely and accurate processing of claim-related documentation.
• Completes all assigned claim tasks within five (5) business days.
• Assists with processing and tracking documentation related to claim activities.
• Manages incoming and outgoing mail, including certified mail.
• Logs all hearing notices received into the litigation calendar and log.
• Completes tracker forms for non-cashed checks within required timeframes.
• Provides phone coverage shared among Claims Assistants.

Underwriter

• Responsible for supporting the underwriting process for property coverages.
• Provide technical underwriting and administrative support for assigned new and renewal accounts.
• Collect and reconcile new and renewal submission information to prepare policy/account files for underwriter review.
• Review and analyze account information for necessary underwriting data.
• Maintain various databases to ensure all systems accurately reflect updated account information.
• Produce quotes and binders for new and renewal accounts/policies with minimal guidance.
• Perform quality control checks to ensure data accuracy and maximize the integrity of information.
• Provide excellent customer service in a timely and professional manner to internal and external customers.

Underwriting Assistant – Marine Underwriting

Representative

• Conduct claim investigations by reviewing policies, gathering information, and documenting findings
• Support claim resolution decisions with a focus on accuracy, fairness, and compliance
• Maintain detailed, organized claim files in accordance with regulatory standards
• Deliver a high level of customer care during critical moments for policyholders
• Manage multiple priorities and develop strong organizational discipline

Multi-Line Claim Representative Trainee

IT Support

• Conduct audits of workers’ compensation claims administered under delegated authority by third-party administrators (TPAs).
• Evaluate the quality, accuracy, compliance, and financial integrity of delegated claims handling.
• Perform file-level and program-level audits applying standardized scoring criteria.
• Review medical management activities, assess reserve adequacy, and evaluate audit investigation quality.
• Document audit results in clear written reports with scoring and corrective recommendations.

Workers' Compensation Claims Audit Specialist

• Conduct comprehensive audits of multi-line casualty and property claims
• Evaluate quality, accuracy, compliance, and financial integrity of delegated claim handling
• Perform file-level and program-level audits of GL, auto, and property claims
• Evaluate coverage analysis and coverage decisions
• Assess liability investigation quality and timeliness
• Review damages evaluation including bodily injury valuation
• Evaluate reserve adequacy and reserve rationale
• Audit property claim handling and review litigation management
• Identify fraud indicators and evaluate Medicare compliance
• Document audit results with actionable recommendations

Claims Audit Specialist – General Liability, Auto, Property

Operations

• Design and implement a comprehensive subrogation operating model across the Claims organization.
• Evaluate current subrogation practices, identify recovery opportunities, and establish standardized processes and governance.
• Partner with claims leadership, legal, finance, and external partners to improve recovery outcomes and reporting capabilities.
• Develop KPIs, dashboards, and operational metrics to monitor subrogation effectiveness and financial performance.
• Identify opportunities for automation, workflow optimization, and technology enhancements related to subrogation activities.
• Lead the review, modernization, and ongoing governance of Claims guidelines, procedures, and operational documentation.
• Update and standardize legacy claims handling documentation currently spanning multiple business units and time periods.
• Ensure claims procedures align with current regulatory requirements, operational expectations, best practices, and organizational strategy.
• Establish a framework for ongoing document governance, version control, and periodic review cycles.
• Partner with training and leadership teams to support implementation and adoption of updated procedures and standards.
• Support oversight and optimization of the Claims vendor management program and panel strategy.
• Assist in evaluating vendor performance, service delivery, compliance, SLAs, and operational effectiveness.
• Partner with procurement, legal, compliance, and claims leadership on vendor selection, governance, and contract management processes.
• Develop scorecards, reporting, and performance management processes for external vendors and partners.
• Identify opportunities to improve vendor utilization, cost management, and operational efficiency.
• Support broader Claims transformation initiatives focused on operational excellence, modernization, and scalability.
• Identify process improvement opportunities and recommend operational enhancements across claims workflows.
• Partner cross-functionally with Technology, Data & Analytics, Compliance, Legal, and Operations teams on strategic initiatives.
• Assist with change management, communication, and implementation planning associated with operational changes.
• Foster a culture of continuous improvement, accountability, and customer-focused service delivery.

Head of Strategic Claims Operations

Financial Planning and Analysis

• Proactively manage claims throughout their lifecycle from initial notification through final disposition.
• Conduct timely and thorough investigations and analyses to determine coverage, liability and damages.
• Work closely with insureds, brokers, legal counsel, vendors, and other stakeholders throughout the claims process.
• Collaborate on claim resolution strategies.
• Negotiate direct and mediated settlements within designated authority limits.
• Prepare claim summaries and reports and make presentations.
• Provide feedback on claims and trends to underwriting and stakeholders.
• Maintain accurate and up-to-date claim files and diary system.