MSIG USA

Operations

• Design and implement a comprehensive subrogation operating model across the Claims organization.
• Evaluate current subrogation practices, identify recovery opportunities, and establish standardized processes and governance.
• Partner with claims leadership, legal, finance, and external partners to improve recovery outcomes and reporting capabilities.
• Develop KPIs, dashboards, and operational metrics to monitor subrogation effectiveness and financial performance.
• Identify opportunities for automation, workflow optimization, and technology enhancements related to subrogation activities.
• Lead the review, modernization, and ongoing governance of Claims guidelines, procedures, and operational documentation.
• Update and standardize legacy claims handling documentation currently spanning multiple business units and time periods.
• Ensure claims procedures align with current regulatory requirements, operational expectations, best practices, and organizational strategy.
• Establish a framework for ongoing document governance, version control, and periodic review cycles.
• Partner with training and leadership teams to support implementation and adoption of updated procedures and standards.
• Support oversight and optimization of the Claims vendor management program and panel strategy.
• Assist in evaluating vendor performance, service delivery, compliance, SLAs, and operational effectiveness.
• Partner with procurement, legal, compliance, and claims leadership on vendor selection, governance, and contract management processes.
• Develop scorecards, reporting, and performance management processes for external vendors and partners.
• Identify opportunities to improve vendor utilization, cost management, and operational efficiency.
• Support broader Claims transformation initiatives focused on operational excellence, modernization, and scalability.
• Identify process improvement opportunities and recommend operational enhancements across claims workflows.
• Partner cross-functionally with Technology, Data & Analytics, Compliance, Legal, and Operations teams on strategic initiatives.
• Assist with change management, communication, and implementation planning associated with operational changes.
• Foster a culture of continuous improvement, accountability, and customer-focused service delivery.

Head of Strategic Claims Operations

Financial Planning and Analysis

• Proactively manage claims throughout their lifecycle from initial notification through final disposition.
• Conduct timely and thorough investigations and analyses to determine coverage, liability and damages.
• Work closely with insureds, brokers, legal counsel, vendors, and other stakeholders throughout the claims process.
• Collaborate on claim resolution strategies.
• Negotiate direct and mediated settlements within designated authority limits.
• Prepare claim summaries and reports and make presentations.
• Provide feedback on claims and trends to underwriting and stakeholders.
• Maintain accurate and up-to-date claim files and diary system.

Claims Counsel, Financial Lines – Cyber

Underwriter

• Responsible for supporting the underwriting process for property coverages
• Provide technical underwriting and administrative support for assigned new and renewal accounts
• Collect and reconcile new and renewal submission information to prepare policy/account files for underwriter review
• Review and analyze account information for necessary underwriting data
• Communicates and follows up with broker for missing information
• Produce quotes and binders for new and renewal accounts/policies
• Complete all aspects of reinsurance tasks per underwriting guidelines
• Perform quality control checks to ensure data accuracy
• Provide excellent customer service in a timely and professional manner

Underwriting Assistant

Insurance

• Lead a portfolio of analytics & data science initiatives
• Own a portfolio of initiatives end-to-end: problem framing, prioritization, delivery planning, stakeholder alignment, and measurable business outcomes.
• Translate ambiguous business questions into clear problem statements, hypotheses, and structured analytical approaches that influence decisions and operations.
• Define success metrics and measurement plans (including benefit estimation) and track adoption and impact over time.
• Drive cross-functional delivery across Underwriting, Pricing, Claims and Actuarial; ensure solutions are practical, adopted, and aligned to business priorities.
• Partner closely with business leaders to align work to decision needs, manage tradeoffs transparently, and maximize impacts
• Contribute directly by writing and reviewing code (Python & SQL), building analytical prototypes, reusable analytics assets, and decision-support tools, and unblocking technical decisions.

Head of Strategic Claims Operations

Claims Counsel, Financial Lines – Cyber

Underwriting Assistant

Director of Insurance Analytics