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About the role
Key responsibilities & impact- Design and implement a comprehensive subrogation operating model across the Claims organization.
- Evaluate current subrogation practices, identify recovery opportunities, and establish standardized processes and governance.
- Partner with claims leadership, legal, finance, and external partners to improve recovery outcomes and reporting capabilities.
- Develop KPIs, dashboards, and operational metrics to monitor subrogation effectiveness and financial performance.
- Identify opportunities for automation, workflow optimization, and technology enhancements related to subrogation activities.
- Lead the review, modernization, and ongoing governance of Claims guidelines, procedures, and operational documentation.
- Update and standardize legacy claims handling documentation currently spanning multiple business units and time periods.
- Ensure claims procedures align with current regulatory requirements, operational expectations, best practices, and organizational strategy.
- Establish a framework for ongoing document governance, version control, and periodic review cycles.
- Partner with training and leadership teams to support implementation and adoption of updated procedures and standards.
- Support oversight and optimization of the Claims vendor management program and panel strategy.
- Assist in evaluating vendor performance, service delivery, compliance, SLAs, and operational effectiveness.
- Partner with procurement, legal, compliance, and claims leadership on vendor selection, governance, and contract management processes.
- Develop scorecards, reporting, and performance management processes for external vendors and partners.
- Identify opportunities to improve vendor utilization, cost management, and operational efficiency.
- Support broader Claims transformation initiatives focused on operational excellence, modernization, and scalability.
- Identify process improvement opportunities and recommend operational enhancements across claims workflows.
- Partner cross-functionally with Technology, Data & Analytics, Compliance, Legal, and Operations teams on strategic initiatives.
- Assist with change management, communication, and implementation planning associated with operational changes.
- Foster a culture of continuous improvement, accountability, and customer-focused service delivery.
Requirements
What you’ll need- Bachelor’s degree required; advanced degree or industry designations preferred.
- 8+ years of progressive experience in Claims operations, claims strategy, claims governance, or operational leadership within the insurance industry.
- Strong understanding of property & casualty claims operations, claims workflows, and subrogation processes.
- Experience leading operational transformation, process improvement, or governance initiatives.
- Demonstrated experience with vendor management and third-party oversight.
- Strong analytical, organizational, and project management skills.
- Ability to influence across functions and work effectively with senior leadership.
- Excellent written and verbal communication skills.
- Experience with claims systems, reporting, and operational metrics preferred.
Benefits
Comp & perks- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
subrogation operating modelKPI developmentdashboard creationoperational metricsworkflow optimizationvendor managementprocess improvementclaims systemsreportingoperational transformation
Soft Skills
analytical skillsorganizational skillsproject managementinfluencecommunicationleadershipcustomer-focused servicecontinuous improvementaccountabilitycollaboration
Certifications
Bachelor's degreeadvanced degreeindustry designations