Customer Success Manager

• Own and govern Sales Force Effectiveness (SFE) capabilities across assigned markets, including segmentation, targeting, adoption ladder, Multi‑Channel Cycle Planning (MCCP) , call planning.
• Design and continuously improve MCCP and SFE approaches to increase effectiveness, customer engagement and commercial impact.
• Ensure SFE processes are embedded in CRM.
• Act as the single point of accountability and local Subject Matter Expert (SME) for CRM and SFE solutions across assigned markets.
• Own and administer Veeva CRM (Salesforce platform), ensuring alignment with SFE workflows, account planning, and omnichannel execution.
• Perform hands-on CRM configuration and updates.
• Work with Salesforce Marketing Cloud, supporting business needs.
• Ensure CRM, SFMC, and related MarTech solutions are compliant, integrated, and fit-for-purpose for commercial use.
• Maintain and evolve the CRM, SFE, and omnichannel governance framework, standards, and operating model across markets.
• Own CRM, SFE, and MarTech change requests across assigned markets.
• Support training, onboarding, and continuous enablement.
• Ensure accurate and compliant customer master data, account hierarchies, activity records, consent, tagging, taxonomy and segmentation attributes.
• Coordinate CRM and SFMC releases, UAT, and change activities across markets.
• Lead and execute testing for Veeva CRM, Salesforce, and Salesforce Marketing Cloud, ensuring business readiness.
• Partner with analytics and insights specialists to translate SFE and omnichannel insights into tangible improvements.

CRM, SFE Specialist

Business Analyst

• Collaborate with cross-functional teams to define the product vision and roadmap based on business need and scientific research
• Stay updated on the latest competing products, and customers’ needs to identify opportunities for product innovation and improvement
• Engage regularly with bench and computational chemists, medicinal chemistry project teams, assay scientists, and external partners to gather domain requirements, validate use cases, and capture feedback
• Identify, define, and prioritize product requirements and features based on scientific and customer insights
• Work closely with software engineers, bioinformaticians, and other stakeholders to translate requirements into user stories, ensuring the efficient and timely delivery of high-quality chemistry products
• Plan and conduct product release (SDLC), validation, usability testing, and other evaluation methods to ensure product performance and compliance with scientific standards and regulations
• Monitor product performance and user feedback to identify opportunities for enhancements or new product iterations

Scientific Product/Business Analyst

Data Scientist

• Develop a deep understanding of GWES stakeholder needs and priorities (Workplace Services, Facilities Management, Real Estate, IFM, Smart Buildings, Sustainability …) and translate them into scalable analytics solutions aligned with business objectives
• Establish and maintain strong partnerships with global, regional, and site-level stakeholders, acting as a trusted analytics advisor
• Lead the definition and delivery of complex analytics initiatives, working closely with GWES business and IT teams to select the right analytical methodologies and data approaches
• Provide periodic performance and insight reporting to GWES Leadership, Regional Leads, Site leads and Service Owners as required
• Act as functional lead for a team of Business Performance Analysts and Data Analysts supporting GWES initiatives
• Maintain awareness of data science and analytics market trends, particularly as they apply to workplace services, facilities operations, Real Estate, IoT/smart buildings, and service performance analytics, and proactively identify opportunities to increase value
• Manage and develop a team of 1-2 data scientists, ensuring high-quality delivery, continuous skill development, and career growth within our Company
• Build and nurture a community of practice for advanced analytics within GWES/GSMG, mentoring junior colleagues and contributing to a strong, scalable analytics capability
• Contribute to innovation and experimentation, including ideation, proof-of-concepts, pilots, and measurable value realization
• Communicate analytics insights clearly and effectively to business audiences, helping drive organizational adoption of data-driven decision making, and supporting the evolution from descriptive to predictive and prescriptive analytics
• Promote a culture where analytics, modeling, and data are recognized as key differentiators for operational excellence and employee experience
• Support the GWES Data & Analytics Lead in developing standardized performance reporting, dashboards, and insights for leadership and operational reviews as needed
• Collaborate on performance management frameworks, including KPI definition, SLA monitoring, and continuous improvement initiatives
• Anticipate future analytics demands related to people, technology, budget, and business strategy, and design scalable solutions to support evolving GWES priorities

Associate Director, Workplace/FM Data Science Manager

Marketing

• Develop US commercial strategies for pipeline assets in collaboration with global commercial teams and other cross-functional partners.
• Ensure strong integration of US commercial insights into global brand strategic plans, clinical trial planning, and decision‑making.
• Guide creation of US forecasts for upcoming launches in collaboration with finance, forecasting, and other partners.
• Shape early scientific, unbranded, and go‑to‑market strategies (positioning, segmentation, channel).
• Ensure seamless, well‑documented handoff to US launch teams as assets progress toward commercialization.
• Navigate internal and external environments successfully to deliver exceptional value.
• Proactively monitor market dynamics, competitive evolution, and emerging trends to anticipate future opportunities and risks and guide our positioning in market.
• Identify gaps in product, disease, or customer understanding and implement plans to address these gaps with market insights.

Director, US Oncology – New Products

Clinical Research

• The Senior Director (Sr. Principal Scientist) has primary responsibility for the planning and directing of clinical research activities involving new or marketed Oncology medicines.
• The Senior Director will manage the entire cycle of clinical development, including study design, placement, monitoring, analysis, regulatory reporting, and publication.
• Evaluating pre-clinical and translational work for the purpose of generating early clinical development plans and Investigational New Drug applications
• Development of clinical development strategies for investigational or marketed Oncology drugs
• Planning clinical trials (design, operational plans, settings) based on these clinical development strategies
• Monitoring and managing the conduct of ongoing or new clinical trials for investigational or marketed Oncology drugs
• Analyzing and summarizing the clinical findings from studies to support decisions regarding safety and efficacy as well as new drug applications, clinical study reports, or publications
• Participation in internal and joint internal/external research project teams relevant to the development of new compounds, and the further study of marketed compounds.
• Lead a cross-functional team including Clinical Scientists in endeavors ranging from drafting clinical study protocols to overseeing protocol adherence to assessing patient-level data, ensuring data completeness and integrity, and ultimately interpreting and contextualizing aggregate data to assess safety and efficacy
• Work closely with a cross-functional group of experts in commercialization, regulatory affairs, statistics, and manufacturing to manage clinical development projects
• Assist the Executive Director in ensuring that appropriate corporate personnel are informed of the progress of studies of our Company's and competitors' drugs and engage with internal and external experts on scientific questions relevant to their areas of responsibility.
• Maintain a strong scientific fund of knowledge by maintaining awareness of scientific developments within their area of expertise, in terms of new scientific findings, research methodologies.
• Identification of scientifically and operationally strong investigators who can assist in the development of our Company's investigational and marketed drugs
• Establishing communications with prominent clinical investigators in their particular field of interest, particularly those who will be willing and able to assist in the evaluation of our Company's drugs
• Attend appropriate scientific meetings to maintain their competency and to maintain awareness of research activities in their area of responsibility.
• Author detailed development documents, presentations, budgets, and position papers for internal and external audiences
• Facilitate collaborations with external researchers around the world
• Travel on company business about twenty (20) percent of the time to manage future or ongoing clinical research projects.

Senior Principal Scientist, Clinical Research, GI Oncology

Operations

• Partner closely with the Operations Orchestration Product Manager to execute the product vision and roadmap, providing technical input, delivery leadership, and operational oversight
• Lead complex deployments and upgrades of the data historian and visualization stack, including AVEVA PI Data Archive, PI-AF, PI Notifications, PI Vision, PI Interfaces, and related components
• Provide senior level, hands on troubleshooting and resolution support for incidents impacting industrial data platforms, working directly with manufacturing, automation, and IT partners to diagnose complex issues, restore service, and prevent recurrence in coordination with global support teams
• Work closely with operations and support services to understand shop-floor data needs and translate them into practical, scalable technology solutions that improve day-to-day manufacturing efficiency and effectiveness
• Collaborate with process engineers and key users to define and maintain company-wide manufacturing assets, process-data requirements, and standard templates
• Provide day-to-day technical oversight and leadership for application support teams, actively supporting incident investigation, root cause analysis, and resolution, and identifying opportunities to optimize system management and supportability
• Coordinate execution across a distributed, global team model, working closely with delivery and support teams across regions to ensure alignment, timely decision-making, and effective escalation handling
• Partner with automation and application leads to define and maintain robust data and system integration standards
• Drive continuous improvement of the Data Enablement product’s processes, governance, and best practices
• Contribute to SDLC and computer validation practices where applicable

Associate Director, Operations Orchestration

• lead an organization with direct oversight of the relationship with the CMO
• serve as the air traffic controller of all information / interactions between the Company and the CMO
• represent External Manufacturing operations on the cross-functional teams
• accountable for all operational related activities: Compliance, Meeting Demand, Dispute Resolution, Production Planning & Materials Management, Technology Issues, Operational Excellence and Continuous Improvement activities
• responsible for Financial planning through active participation in the annual budget development process
• build a strong interdependent relationship with the EP, facilitating and engaging directly with site leadership teams
• contribute to the development of the External Manufacturing Network Strategy and drive strategic initiatives

Director, External Manufacturing Operations

Director

• Provide strategic leadership and scientific oversight to part of the cardiometabolic therapeutic area portfolio
• Oversee a team of QP2 scientists, providing guidance in personnel management, scientific strategy, and operational execution
• Collaborate closely with the QP2 CMD leadership team and broader organization to ensure consistent, high-value quantitative pharmacology contributions throughout the CMD portfolio
• Lead on assigned projects, maintaining a comprehensive understanding of global regulatory expectations

Senior Director, Quantitative Pharmacology and Pharmacometrics

• Lead receiving unit New Product Introduction & Tech Transfer activities, ensuring deep understanding of the interconnectivity between operations and the science behind our products (e.g., end-to end risks, control strategy) to drive on-time and right-first time process and site introduction and to influence/guide development and characterization.
• Maintain on site presence, providing on-site SME support during PPQ, early production and transfer to new nodes and throughout commercial manufacture of the product; act as escalation point for multi‑site issues.
• Oversight for creation and maintenance of critical site-based documentation (first time generation especially) leading up to production batches – batch records, recipes, sampling plans, etc.
• Support Response to questions from regulatory authorities that affect site activities, working with site CMC on ongoing regulatory support for changes and submissions.
• Support product life cycle management – developing and implementing process changes to ensure long term product robustness and compliance and driving productivity through day-to-day application of Six Sigma principles.
• Lead complex/significant investigations (deviations, OOS/OOT, contamination/impurity events), ensuring rigorous hypotheses and data‑driven RCA, experimentation, and identification and installation of durable improvements and/or CAPAs.

MSD