MSD in the UK

Contract Manager

MSD in the UK

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Serve as the primary point of contact for your key clients, building strong, trusted relationships and ensuring client satisfaction.
  • Lead account management activities, liaising with clients to develop a sustainable pipeline of works. Advise clients on future operational and capital expenditure, assist with budget planning, and produce technical upgrade strategies.
  • Oversee sales and estimation activities, preparing accurate quotations for works onsite and developing detailed site knowledge to enable rapid, consistent, and precise pricing.
  • Supporting the Service Manager allocated to your area to maintain service excellence, reviewing new service contracts or renewals, and assisting to resource works to ensure that all service levels and KPIs are consistently met or exceeded.
  • Manage the planning and delivery of minor and small-scale works across your sites, coordinating closely with your Senior Engineer and allocated Service Coordinator.
  • Collaborate with Project Manager in your area to deliver larger-scale installation projects, acting as the client liaison to ensure all site-specific standards and client expectations are achieved.
  • Maintain financial oversight, completing monthly works reviews, ensuring all invoicing requests are submitted and forecasts are provided accurately and on schedule.
  • Take full responsibility for SHEQ (Safety, Health, Environment, and Quality) within your team, approving risk assessments and method statements.
  • Lead and manage your Engineering team, including apprentices, supporting ongoing professional development and completing staff appraisals every six months.
  • Scale the team in line with business growth plans, fostering a culture of continuous improvement, internal progression, and a growth mindset within the Engineering and Management teams.

Requirements

  • **Who We’re Looking For**
  • ACL aspire to create safe, secure and sustainable spaces, that have a positive influence on the lives of colleagues, clients and the communities we work in, therefore, in addition to having all the usual attributes of a great ACL employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times. For this specific opportunity, we are looking for candidates who offer:
  • - Strong technical or engineering background, or demonstrable experience within the Fire and Security industry.
  • - Ability to coordinate effectively with in-house teams and approved contractors to deliver a wide range of works across multiple disciplines to the highest standards.
  • - Excellent communication skills, highly organised, with a meticulous eye for detail and the ability to work effectively within a collaborative team environment.
  • - Commercially and financially astute, with strong numerical skills and the ability to make informed business decisions.
  • The role involves a balanced mix of office-based work and on-site visits across London and the surrounding counties, with some flexibility for home working.
Benefits
  • **How we Attract, Reward & Retain Our Employees**
  • At ACL we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
  • - Competitive salary package with a company car.
  • - Access to industry-leading training and professional development opportunities.
  • - Performance-based company bonus.
  • - Pension scheme and life assurance cover of 4x salary.
  • - Generous holiday allowance of 25 days plus bank holidays.
  • - Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
  • - Mental Health & Well-being Scheme
  • - Employee Recognition Scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbudget planningtechnical upgrade strategiessales estimationfinancial oversightrisk assessmentsmethod statementsproject managementengineering managementnumerical skills
Soft Skills
client relationship buildingclient satisfactioncommunication skillsorganizational skillsattention to detailcollaborative teamworkleadershipprofessionalismcontinuous improvementgrowth mindset