MRO

ROI Account Manager

MRO

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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About the role

  • Act as a main contact for communicating and collaborating with assigned accounts
  • Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.
  • Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
  • Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.
  • Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
  • Following and performing workflows specific to assigned accounts
  • Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
  • Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
  • Providing world-class customer service to patients and clients while ensuring patient privacy.
  • Handling high call volumes while maintaining a high level of service and professionalism.
  • Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
  • Reports to the Director of Operations as necessary.

Requirements

  • Thorough and detail-oriented
  • Professional demeanor
  • Customer oriented disposition
  • Demonstrate a positive attitude, and be able to interact well with employees
  • Demonstrate excellent communication skills
  • Proven consistent dependability and attendance
  • Confidentiality and discretion is required
  • Ability to conduct and interpret HIPAA and Privacy Guidelines
  • Solid organizational skills, including multitasking and time-management
  • The flexibility to adapt to frequent changes in the industry and office
  • High School Diploma/GED required.
Benefits
  • world class customer service to customers and clients
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical record verificationEMR systemspatient information verificationdocumentation processingrecord reproductionworkflow managementAccounting of Disclosurescustomer servicequality goals managementHIPAA compliance
Soft Skills
detail-orientedprofessional demeanorcustomer orientedpositive attitudeexcellent communicationdependabilityconfidentialitydiscretionorganizational skillsadaptability
Certifications
High School DiplomaGED