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About the role
Key responsibilities & impact- Act as a main contact for communicating and collaborating with assigned accounts
- Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.
- Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
- Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.
- Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
- Following and performing workflows specific to assigned accounts
- Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
- Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
- Providing world-class customer service to patients and clients while ensuring patient privacy.
- Handling high call volumes while maintaining a high level of service and professionalism.
- Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
- Reports to the Director of Operations as necessary.
Requirements
What you’ll need- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA and Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- The flexibility to adapt to frequent changes in the industry and office
- High School Diploma/GED required.
Benefits
Comp & perks- world class customer service to customers and clients
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical record verificationEMR systemspatient information verificationdocumentation processingrecord reproductionworkflow managementAccounting of Disclosurescustomer servicequality goals managementHIPAA compliance
Soft Skills
detail-orientedprofessional demeanorcustomer orientedpositive attitudeexcellent communicationdependabilityconfidentialitydiscretionorganizational skillsadaptability
Certifications
High School DiplomaGED