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About the role
Key responsibilities & impact- Manages workflow among on-site employees to ensure maximum productivity and quality standards are met.
- Adjusts work assignments as needed to cover peak periods, leave and vacancies.
- Prioritizes work to ensure completion of ROI function.
- Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
- Performs Quality Assurance monitoring of work performance for the ROI Specialists.
- Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
- Monitors performance and provides performance feedback and evaluations for ROI Specialists.
- Monitors and approves paid time off and schedules for all staff.
- Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
- Responds to customer needs in a positive and efficient manner.
Requirements
What you’ll need- High School Diploma/GED required
- Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred
- 1 years supervisory/management experience in acute care setting
- Knowledge of HIPAA privacy information standards required
- Demonstrates excellence in written communication and interpersonal skills
- Proficiency in Microsoft Office Applications required
- Ability to travel 50%.
Benefits
Comp & perks- Health insurance
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality Assurancesupervisory experiencemanagement experienceknowledge of HIPAAwritten communicationinterpersonal skills
Soft Skills
customer serviceproductivity managementperformance feedbackwork performance reviewsteam management
Certifications
High School DiplomaGEDBachelor’s DegreeAssociates Degree