MRI Software

Sales Engineer

• Lead value-based discovery to understand customer objectives, success metrics, constraints, and decision drivers across energy or facilities management use cases.
• Translate operational challenges into clear, quantified value narratives, including cost reduction, efficiency gains, compliance, risk mitigation, and sustainability outcomes.
• Design and deliver strategic, outcome-led demonstrations aligned to energy performance, facilities operations, and estate-wide optimisation.
• Support the development of credible business cases, including ROI, TCO, and payback, to support internal customer approval processes.
• Act as the senior technical and commercial presales partner on assigned opportunities, from qualification through close, reinforcing disciplined deal progression (e.g. MEDDPICC).
• Anticipate, uncover, and address technical and value-related objections, particularly in competitive or “no decision” scenarios.
• Position MRI Energy within the broader MRI ecosystem, demonstrating how energy and facilities solutions deliver incremental value together with adjacent MRI products.
• Deliver proofs-of-concept that validate solution fit, demonstrate feasibility, and progress opportunities.
• Contribute strategic, value-focused input into RFPs, tenders, proposals, and sales collateral, clearly differentiating MRI beyond functional capability.
• Collaborate closely with Sales, Product, and Engineering teams to ensure messaging aligns with product direction, roadmap, and go-to-market strategy.
• Act as a role model for value-led presales, contributing to best practice and internal enablement where appropriate.

Customer Success Manager

• Build strong influential relationships with senior and executive stakeholders within assigned accounts
• Monitor and improve client health, usage, and satisfaction using MRI best practices and tools
• Conduct proactive check‑ins to validate account sentiment and ensure MRI’s data aligns with client experience
• Identify risks early and execute recovery plans to protect account health
• Coordinate across Account Management, Professional Services, Billing and Support to ensure a smooth and cohesive client journey
• Drive internal accountability when the client experience requires intervention or escalation
• Represent the “voice of the client” and support continuous improvement initiatives
• Serve as the escalation point for complex client issues, ensuring appropriate prioritisation and leadership visibility
• Maintain accurate records, documentation, account plans, and communication logs
• Stay current on MRI’s product suite, integrations, and roadmap to enable strategic client discussions

Sales Engineer

Client Success Specialist