Client Success Specialist

MRI Software

Client Success Specialist responsible for driving ROI and managing executive-level relationships for MRI. Acting as a trusted advisor and ensuring long-term success of client engagements within Johannesburg, South Africa.

Posted 4/14/2026full-timeJohannesburg • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build strong influential relationships with senior and executive stakeholders within assigned accounts
Monitor and improve client health, usage, and satisfaction using MRI best practices and tools
Conduct proactive check‑ins to validate account sentiment and ensure MRI’s data aligns with client experience
Identify risks early and execute recovery plans to protect account health
Coordinate across Account Management, Professional Services, Billing and Support to ensure a smooth and cohesive client journey
Drive internal accountability when the client experience requires intervention or escalation
Represent the “voice of the client” and support continuous improvement initiatives
Serve as the escalation point for complex client issues, ensuring appropriate prioritisation and leadership visibility
Maintain accurate records, documentation, account plans, and communication logs
Stay current on MRI’s product suite, integrations, and roadmap to enable strategic client discussions

Requirements

What you’ll need

Minimum 3 years in Client Success, Account Management, Professional Services, or Strategic Relationship Management
Proven ability to manage C‑Suite and senior‑level client engagements
Experience presenting ROI, business insights, and strategic recommendations
Background in Real Estate or Financial Services is advantageous
Salesforce experience required

Benefits

Comp & perks

Office breakfasts
Quarterly lunches
Virtual social events
Medical Aid Scheme
Personal Pension plan
Parental Leave benefit
25 days of annual leave plus Public Holidays
16 hours of "Flex Time Off"
Tuition Reimbursement Schemes
Work from anywhere for two weeks out of the year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client success managementaccount managementstrategic relationship managementROI presentationbusiness insightsstrategic recommendations

Soft Skills

relationship buildingstakeholder managementclient advocacyproblem solvingcommunicationinterpersonal skillsaccountabilityescalation management