MRI Software

Client Success Specialist

MRI Software

full-time

Posted on:

Location Type: Hybrid

Location: Johannesburg • South Africa

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About the role

  • Build strong influential relationships with senior and executive stakeholders within assigned accounts
  • Monitor and improve client health, usage, and satisfaction using MRI best practices and tools
  • Conduct proactive check‑ins to validate account sentiment and ensure MRI’s data aligns with client experience
  • Identify risks early and execute recovery plans to protect account health
  • Coordinate across Account Management, Professional Services, Billing and Support to ensure a smooth and cohesive client journey
  • Drive internal accountability when the client experience requires intervention or escalation
  • Represent the “voice of the client” and support continuous improvement initiatives
  • Serve as the escalation point for complex client issues, ensuring appropriate prioritisation and leadership visibility
  • Maintain accurate records, documentation, account plans, and communication logs
  • Stay current on MRI’s product suite, integrations, and roadmap to enable strategic client discussions

Requirements

  • Minimum 3 years in Client Success, Account Management, Professional Services, or Strategic Relationship Management
  • Proven ability to manage C‑Suite and senior‑level client engagements
  • Experience presenting ROI, business insights, and strategic recommendations
  • Background in Real Estate or Financial Services is advantageous
  • Salesforce experience required
Benefits
  • Office breakfasts
  • Quarterly lunches
  • Virtual social events
  • Medical Aid Scheme
  • Personal Pension plan
  • Parental Leave benefit
  • 25 days of annual leave plus Public Holidays
  • 16 hours of "Flex Time Off"
  • Tuition Reimbursement Schemes
  • Work from anywhere for two weeks out of the year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client success managementaccount managementstrategic relationship managementROI presentationbusiness insightsstrategic recommendations
Soft Skills
relationship buildingstakeholder managementclient advocacyproblem solvingcommunicationinterpersonal skillsaccountabilityescalation management