mRelief

Chief of Staff

• Serve as a thought-partner to our ED and senior leadership team to identify and resolve organizational challenges.
• Act as organizational aligner, translating overarching strategic themes into operable goals.
• Cultivate cross-departmental integration and implement clear governance and decision-making protocols that empower leadership, clarify authority, and enable swift execution as we continue to scale.
• Act as an organizational design strategist, forecasting long-term departmental needs.
• Champion institutional knowledge management by auditing current practices to identify formalization gaps within the teams.
• Manage multiple roles within the organization, including the Operations Manager, Client Support Manager, Project Manager, and various contractors.
• Examine, propose, and implement standard operating procedures, policies, and tech-based tools at a strategic level.
• Oversee the remote workplace platforms, namely Slack and Asana, that streamline workflows and boost team productivity.
• Champion mRelief's core values at a macro level, shaping an environment where the mission thrives.
• Drive high-level internal communications and champion initiatives that support engagement.
• Act as the executive bridge for financial and operational health.
• Partner with the ED and Board of Directors to align the $5M+ budget with strategic priorities, monitoring cash-flow and ensure organizational resources are deployed efficiently across all teams.
• Oversee organizational compliance with legal and operational standards across geographies.
• Lead complex, time-sensitive cross-departmental projects, high-budget multi-year grants, and various strategic committees.
• Guide client interactions and supervise the client support team to ensure high-quality service delivery.