Chief of Staff

mRelief

Chief of Staff leading operations and strategy at mRelief, a technology nonprofit transforming access to social services. Reporting to the ED, managing cross-departmental initiatives and organizational design.

Posted 6/20/2026full-timeRemote • California, Illinois, Maryland, Texas • 🇺🇸 United StatesLead💰 $140,000 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Serve as a thought-partner to our ED and senior leadership team to identify and resolve organizational challenges.
Act as organizational aligner, translating overarching strategic themes into operable goals.
Cultivate cross-departmental integration and implement clear governance and decision-making protocols that empower leadership, clarify authority, and enable swift execution as we continue to scale.
Act as an organizational design strategist, forecasting long-term departmental needs.
Champion institutional knowledge management by auditing current practices to identify formalization gaps within the teams.
Manage multiple roles within the organization, including the Operations Manager, Client Support Manager, Project Manager, and various contractors.
Examine, propose, and implement standard operating procedures, policies, and tech-based tools at a strategic level.
Oversee the remote workplace platforms, namely Slack and Asana, that streamline workflows and boost team productivity.
Champion mRelief's core values at a macro level, shaping an environment where the mission thrives.
Drive high-level internal communications and champion initiatives that support engagement.
Act as the executive bridge for financial and operational health.
Partner with the ED and Board of Directors to align the $5M+ budget with strategic priorities, monitoring cash-flow and ensure organizational resources are deployed efficiently across all teams.
Oversee organizational compliance with legal and operational standards across geographies.
Lead complex, time-sensitive cross-departmental projects, high-budget multi-year grants, and various strategic committees.
Guide client interactions and supervise the client support team to ensure high-quality service delivery.

Requirements

What you’ll need

A highly adaptable operator who is comfortable with ambiguity, can pivot quickly, and is energized by building systems in an outcome-driven environment.
Resilient and confident with strong follow-through and the ability to work effectively with a direct, fast-paced ED who has high expectations and a public affairs background.
Effective project manager with success executing complex projects and managing multiple high-stakes interests, reporting requirements, and stakeholders.
Skilled at translating complex processes to colleagues, funders, clients, and partners.
Experience in fundraising and managing annual budgets of over $5 million.
A strong passion for mRelief’s mission, civic technology, and creating innovative solutions (experience in the public aid or food stamps field is a plus).

Benefits

Comp & perks

Health, Vision, and Dental Coverage: 100% coverage for all employees, and 40% coverage for dependents.
FSA accounts are also available.
401K matching of 100% up to 3% of contributions, and 50% up to 6% of contributions (a total maximum match of 4.5%).
15 paid vacation days annually, plus 10 sick days, in addition to the annual December 24-31 office closure.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementorganizational designbudget managementstrategic planningpolicy implementationoperational complianceprocess auditinggovernance protocolsclient support managementcross-departmental integration

Soft Skills

adaptabilityresiliencestrong follow-througheffective communicationcollaborationleadershipproblem-solvingstrategic thinkingstakeholder managementengagement