Intake Case Manager – Call Center Environment
Transamerica
Call Center Nurse, RN-BSN
MPF Federal, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $35 per hour
Job Level
Mid-LevelSenior
About the role
- Triage Symptoms: Assess callers using evidence-based protocols
- Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
- Offer Health Education: Counsel patients on medications, test results, and chronic condition management
- Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
- Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
- Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs
Requirements
- 5+ Years of Recent Hands-On Acute Care RN Experience
- ER or Med-Surg strongly preferred
- Current Compact RN License in good standing from the state you are physically in
- BSN Degree from an accredited American university
- Confidence with phone-based care and multi-screen computer systems
- Strong clinical judgment, emotional intelligence, and documentation skills
- A mission-first mindset and passion for serving military-connected communities
- Bonus Points If You Also Have: Experience with behavioral health, mother-baby, and/or peds,
- Past work in telehealth, triage, or call center nursing
- Familiarity with military healthcare systems or VA patients
Benefits
- 100% Remote – Work From Home
- Evening, night, and weekend differentials may apply
- Approximately 6 Weeks Paid Training | Monday–Friday, 8:00 AM – 4:30 PM
- We will assist with licensure in all 50 states within the first 90 days of hire
- Competitive compensation package including medical benefits, PTO, holiday pay and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
acute care nursingtelehealthtriagebehavioral healthdocumentationmedications managementchronic condition managementemergency carephone-based caremulti-screen computer systems
Soft skills
clinical judgmentemotional intelligenceteam collaborationcommunicationempathyconfidencemission-first mindsetpassion for serving communitiescalmness under pressuregrace in crisis situations
Certifications
Compact RN LicenseBSN Degree
