Intake Case Manager – Call Center Environment
Transamerica
Bilingual Call Center Agent
Foundation for California Community Colleges
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
Mid-LevelSenior
About the role
- Interface with the public to execute the activities of the Foundation call center
- Provides information to the public on services available through a variety of Air Quality Programs
- Maintains up to date working knowledge of all air quality programs offered
- Triages inbound calls and schedules consumer appointments
- Assists consumers in determining eligibility for a variety of programs offered
- Verifies and enters data into web-scheduler database
- Places outbound calls to remind consumers of their scheduled appointments
- Enters consumer application data into the Program database and assists consumers with completing their application
Requirements
- Must reside in California
- Must be bilingual in Spanish to be considered.
- Ability to receive, screen, and schedule consumer appointments over the telephone.
- Ability to utilize screening methods to obtain information from consumers to assess eligibility for the appropriate program.
- Ability to exercise good judgment and effectiveness in working with a high-performing, mostly technical team.
- High proficiency with database-related software applications and other office equipment required.
- Ability to learn quickly and willing to ask for help.
- Knowledge of the operating structure of various air quality programs.
- Knowledge of current principles and practices of customer service required.
Benefits
- Competitive compensation
- generous PTO
- holidays
- Medical, dental, and vision plans
- Flexible Spending Accounts, and Health Savings Accounts (HSA)
- Employee Assistance Program (EAP), and Wellness offerings
- CalPERS retirement program and optional 403(b) and 457 Retirement plans
- Tuition reimbursement
- Public Service Loan Forgiveness certified employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryeligibility assessmentappointment schedulingcall triagecustomer service principlesweb-scheduler databasedatabase software proficiency
Soft skills
bilingual in Spanishgood judgmenteffectiveness in teamworkquick learnerwillingness to ask for help
