Foundation for California Community Colleges

Financial Planning and Analysis

• Assist in leading financial planning, forecasting, budgeting, and reporting activities.
• Manage tight deadlines and a multitude of activities including costing allocations, budget proposal support, financial reporting and analysis support, year-end audit preparation.
• Provide support to other Finance-related functions, such as the month-end close process.
• Serve as a senior advisor to program managers and directors, supporting the development of program level financial strategies.
• Maintain and update FP&A procedures, staff training materials, and documentation.
• Collaborate with the Advancement division and programmatic departments to develop effective budgets.

Senior Specialist, FP&A

• Assist in financial planning, forecasting, budgeting, and reporting activities
• Manage tight deadlines and a multitude of activities including costing allocations, budget proposal support, and forecast activities
• Assist in the planning, coordination, and preparation of the annual budget and quarterly forecast processes
• Prepare, review, and distribute financial reporting, including written analysis and data visualization

Budget Analyst, FP&A

Research Analyst

• Support the project team lead by assisting in the development and execution of project plans, including tracking deliverables, milestones, and outcomes.
• Develop clear and compelling policy briefs, reports, presentations, and communication materials that translate complex research, policy analysis, and project conclusions into actionable insights and recommendations for diverse audiences.
• Support the design and execution of research to improve student success.
• Collaborate closely with senior team members to conduct qualitative and quantitative research, including supporting data collection activities (e.g., interviews, focus groups, case studies), conducting data analysis using publicly available data, conducting secondary research and synthesizing findings from higher education research and policy.
• Build and sustain strong relationships with FoundationCCC partners, the Chancellor’s Office, and other higher education, government, and nonprofit partners.
• Stay attuned to federal, state and system office policy development efforts by attending Chancellor’s Office events, Board of Governors meetings, legislative hearings and briefings, and other relevant meetings, virtually or in-person.

Policy and Research Specialist

Call Center Representative

• Supervise and manage the daily operations of the call center staff, including reviewing employee performance
• Ensure all calls are handled professionally, accurately, and promptly, in accordance with company standards
• Provide continuous training and coaching to staff, developing and maintaining training materials and procedures
• Participate in the recruitment and selection process for all direct reports
• Manage performance reporting and documentation for direct reports, ensuring all necessary records are maintained
• Monitor calls for quality assurance purposes, providing feedback and coaching to ensure optimal performance and identify areas for improvement
• Oversee ongoing training initiatives and ensure the quality of all training efforts, including maintaining an up-to-date resource manual
• Proactively create and deliver reports and presentations for program leadership, partners, and clients
• Assist with queue management and handle calls or case escalations as needed to meet service level or call center senior leadership requirements
• Perform various administrative and operational duties as assigned by Senior Call Center Management
• Evaluate employee performance regularly and recommend actions, including disciplinary measures or performance improvement plans when necessary
• Contributes to team effort by completing other projects and tasks as assigned

Call Center Supervisor

• Provide outstanding customer service and technical assistance to families who receive social services across the state
• Provide accurate information about eligible benefits
• Answer questions and inquiries, troubleshoot issues, document case notes and escalate inquiries when necessary
• Assess eligibility by reviewing client information against established program requirements
• Research inquiries using available resources
• Manage multiple tasks simultaneously, remaining calm under pressure during peak call volumes or challenging interactions
• Escalate complex or high-priority cases to management or specialized teams
• Accurately Document call notes, reports, and updates in the Customer Relationship Management (CRM) system
• Collect and evaluate relevant data to resolve complaints or inquiries
• Monitor and report emerging trends or recurring issues in customer calls to inform process improvements
• Conduct outbound outreach to families or individuals when required
• Collaborate with internal departments to manage administrative tasks and coordinate efforts to meet customer needs

Bilingual Call Center Agent

Accounts Payable

• Ensuring the smooth operation of all accounts payable processes.
• Managing relationships with internal and external partners.
• Processing expense reports and supplier invoices accurately and efficiently.
• Maintaining 1099 records in compliance with legal requirements.
• Overseeing records management to ensure financial documentation is organized and easily accessible.

Accounts Payable Coordinator

Business Operations

• Ensuring efficient, accurate, and compliant workforce processes, while supporting an exceptional client experience.
• Drive operational excellence such as onboarding 5,000+ employees each year.
• Provide high-level support to coordinators, overseeing the workflow to ensure hires are completed accurately and on time.
• Point of contact for clients.
• Implement & assist in planning of the Client Experience & Engagement Plan.
• Lead the improvement of current client engagement activities including Communities of Practice, onboarding, training, check-ins, and site visits.
• Apply project management methodologies to oversee high-volume, high-risk workforce processes.
• Ownership of Systems, Data, & Continuous Improvement cycle.
• Lead biannual regression testing and validation for Workday enhancements.
• Track and analyze KPI’s.
• Lead internal professional development sessions.

Business Operations Specialist

Community Manager

• Provides essential support for the Foundation's Environmental Equity and Student Ambassador programs focused on promoting awareness of clean mobility incentive programs and ZEV career pathways across California communities.
• Serves as a key liaison between Student Ambassadors and program leadership, ensuring smooth program operations and meaningful participant experiences while advancing environmental justice and climate equity goals.
• Provides general support for Environmental Equity programs and leadership.
• Serves as first-level point of contact for Student Ambassadors, responding to questions about program requirements, community engagement strategies, and processes stipend payments and records for Student Ambassadors.
• Assists with coordination of Student Ambassador networking events, professional development opportunities, and connections to ZEV career pathways.
• Provides administrative support for program meetings, stakeholder communications, and special events as directed by the Program Specialist.

Program Assistant, Community Impact

Events

• Leverage expertise in hotel and vendor management to lead a wide range of events from conception through execution and post-event wrap-up.
• Responsibilities include managing the full Request for Proposal (RFP) process, serving as the primary liaison with hotels and vendors, overseeing AV production for in-person and virtual events (including hybrid), supervising the event registration process through Cvent, providing onsite event management, and coordinating post-event reconciliation and reporting.
• Oversee all event execution for in-person, hybrid, or virtual events of different attendee sizes.
• Execute day of run of shows, staffing plans, and steps for In-Person, Hybrid, or Virtual Events.
• Manage all vendors throughout the event process.
• Manage client(s) conversations, provide clients with event proposals, and seek approval on all event-related items.
• Delegate and oversee event tasks accordingly.
• Manage the RFP Process, including solicitation, analysis, selection, and site visits.
• Manage and lead client Inquiry Request, Intake Meetings, and Planning Meetings.
• Oversee vendor management, speaker management, event registration, and event technology.
• Manage and execute all steps within the Post Event Process.