Foundation for California Community Colleges

Call Center Representative

• Provide accurate information about eligible benefits, answer questions, troubleshoot issues, document case notes, and escalate inquiries as needed
• Organizing, directing, and overseeing the activities of the Foundation’s Call Center and its staff
• Support queue management by monitoring incoming calls or case escalations in real time and assisting as needed to meet service levels or call center senior leadership requirements
• Conduct outbound outreach to families and individuals when required, ensuring timely follow-up and resolution of inquiries or concerns

Bilingual Call Center Lead

General Counsel

• Responsible for facilitating a wide range of contract and legal support for all matters including, but not limited to, contracts, insurance, policy development and review, and other legal issues relevant to the Foundation for California Community Colleges (Foundation)
• Provides advice and guidance on legal issues, including non-profit corporate governance and compliance, data privacy and security, intellectual property, risk management, contract compliance
• Performs legal review of contracts
• Provides legal support to the Contracts department
• May create, revise, amend, and assist with negotiating contract terms in compliance with the Foundation’s Contracts Policy
• Conducts legal research and drafts research memoranda as directed
• Builds and cultivates relationships internally and externally where appropriate, acts as organizational brand ambassador as needed and provides business development support and input where there is opportunity

Staff Counsel

Web Designer

• The Web Designer is a UX/UI-forward web role on the Creative Team within the Communications and Marketing Services Unit.
• Work alongside designers and Communications and Marketing Services specialists to bridge design and development and carry approved work from Figma into the live experience.
• Lead responsive page design, interaction and motion specifications, and build-ready documentation.
• Partner with Tech Solutions during implementation to ensure high-fidelity execution.
• Collaborate with Project Marketing Specialists and program teams to clarify goals, audiences, content needs, and page success criteria, and to incorporate feedback efficiently.

Web Designer, Communications and Marketing Services

Graphics Designer

• Assist the Graphic Design team in creating visual assets for print, digital, and social media platforms.
• Provide support in maintaining brand style guides and ensuring consistency across designed materials.
• Help the design team finalize files and prepare designs for production across various mediums and vendors.
• Assist in organizing and maintaining libraries of graphic assets, images, and design files.
• Conduct research to inform design decisions, including investigating current trends and examples from competitors or industry leaders.
• Provide general administrative support to the Graphic Design team as needed.

Graphic Design Intern

Communications

• Assist in developing a communications plan for upcoming campaigns
• Support the Communications team in creating engaging and informative content for various platforms, including social media, event invitations, reports, newsletters, and more
• Assist with facilitating our organization's social media calendar, including scheduling posts and engaging with our social media audience
• Help create content for LinkedIn, Facebook, Instagram, and other platforms
• Provide support in drafting, editing, and distributing press releases under the guidance of the Communications team
• Assist with the layout of internal and external communications utilizing our email marketing service provider
• Conduct research on industry trends, best practices, and current events to help inform decision-making
• Assist in planning and executing special events by providing support with tasks such as invitation design, and /or vendor communications
• Provide administrative support and assist with special projects as assigned by the Communications team

Student Intern, Communications and Marketing

Financial Planning and Analysis

• Assist in leading financial planning, forecasting, budgeting, and reporting activities.
• Manage tight deadlines and a multitude of activities including costing allocations, budget proposal support, financial reporting and analysis support, year-end audit preparation.
• Provide support to other Finance-related functions, such as the month-end close process.
• Serve as a senior advisor to program managers and directors, supporting the development of program level financial strategies.
• Maintain and update FP&A procedures, staff training materials, and documentation.
• Collaborate with the Advancement division and programmatic departments to develop effective budgets.

Senior Specialist, FP&A

• Assist in financial planning, forecasting, budgeting, and reporting activities
• Manage tight deadlines and a multitude of activities including costing allocations, budget proposal support, and forecast activities
• Assist in the planning, coordination, and preparation of the annual budget and quarterly forecast processes
• Prepare, review, and distribute financial reporting, including written analysis and data visualization