Head of Remortgage Operations
Movera
full-time
Posted on:
Location Type: Hybrid
Location: Stockport • United Kingdom
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Job Level
About the role
- Own the end-to-end Remortgage operational delivery, ensuring we meet volume, service, and financial targets.
- Lead, coach, and develop a multi-layered team, fostering a culture of accountability, engagement, and pride in delivery.
- Champion automation, process optimisation, and digital workflows to build a high-performing, future-ready operation.
- Ensure exceptional service standards are at the heart of everything we do, working closely with Lenders and Client Relationship teams.
- Drive operational effectiveness and measurable efficiencies across the Remortgage function.
- Shape a high-performance, high-engagement culture with a focus on wellbeing and retention.
- Monitor departmental performance through robust MI and dashboards, using data to inform priorities, strategy, and interventions.
Requirements
- Proven senior leadership experience within Remortgage or Conveyancing operations preferred but not essential.
- Significant experience managing multi-layered operational structures in high-volume, regulated environments.
- Track record of driving performance, productivity, and service excellence.
- Experience in leading remote or hybrid operational teams effectively.
Benefits
- 25 days holiday + your birthday off!
- Hybrid working
- Free conveyancing legal fees
- Moving home days off
- Volunteering days
- Retailer discounts and frequent socials
- Refer a friend bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational deliveryprocess optimisationautomationdata analysisperformance managementservice excellencehigh-volume operationsregulatory complianceremote team managementhybrid team management
Soft Skills
leadershipcoachingteam developmentaccountabilityengagementculture buildingwellbeing focusretention strategiescommunicationstrategic thinking