Movement Labs

Manager

• Leverage Movement Lab’s in house AI Chat Bot to effectively communicate with and engage volunteers
• In collaboration with the team, develop and execute ongoing recruitment strategies to grow Movement Labs’ nationwide volunteer list to 250k in 2025 and 1M in 2026.
• Track the growth and sustainability of the volunteer list.
• Work with Movement Labs team to invite volunteers into high-priority actions, events, and experiments (phonebanks, texting campaigns, mobilization pilots, etc.).
• Maintain consistent volunteer touchpoints via text, ensuring strong follow-through and high engagement.
• Create and manage segmented volunteer communications that tailor engagement to interest areas, availability, and past participation.
• Build brand-aligned relationships with volunteers, ensuring they feel valued, supported, and part of a broader community.
• Use Movement Labs AI Chat Bot to regularly implement recognition and retention strategies (e.g., thank-you notes, leader spotlights, milestone tracking).
• Identify and cultivate emerging volunteer leaders, supporting their growth into sustained organizing roles.
• Track volunteer satisfaction and engagement, and surface insights to the organizing team to strengthen strategy.
• Maintain accurate and up-to-date volunteer records across databases and digital organizing tools (EveryAction, Mobilize, ThruText, etc.).
• Regularly clean and segment lists to optimize outreach and reduce drop-off.
• Track key metrics (e.g., open rates, sign-up conversion, retention rates, participation levels) to measure volunteer engagement and campaign effectiveness.
• Generate weekly or monthly engagement reports to share progress with senior staff and cross-team partners.
• Support cross-team coordination for volunteer-driven campaigns and experiments- many of which will be with partners and some will be ML led.
• Collaborate with project managers, communications team, and tech teams to align volunteer outreach with campaign goals.
• Provide logistical support for volunteer-driven actions (e.g., training calls, onboarding sessions, rapid-response mobilizations).
• Document best practices and lessons learned from volunteer engagement pilots and experiments.

Digital Volunteer Engagement Manager