Mountain Warehouse

Garment Repair Operations Lead

Mountain Warehouse

full-time

Posted on:

Location Type: Hybrid

Location: Coventry • United Kingdom

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Job Level

Senior

About the role

  • Joining our Operations team, the Garment Repair Specialist will play a key hands-on role in building and running a high-quality repair workshop that supports our stores and customers.
  • You will be responsible for day-to-day workshop operations and ensuring repairs are delivered efficiently, consistently and to the highest standard.
  • This is an exciting opportunity for a structured, self-starter who enjoys working in a practical environment and takes pride in quality.
  • You will have the autonomy to shape processes, improve workflows and develop the operation as we grow this capability across our business.

Requirements

  • Proven experience in a workshop, dry-cleaners, retail operations or similar environment, ideally in a leadership or supervisory role.
  • Strong knowledge of garment cleaning and repairs techniques.
  • Experience managing and developing teams in a hands-on operational setting.
  • A structured, organised approach with the ability to balance quality, efficiency and customer needs.
  • Excellent communication skills, able to work effectively with both operational teams and customers.
  • A strong eye for detail and pride in delivering high-quality workmanship.
  • Confidence managing equipment, materials and day-to-day operational challenges.
  • A proactive mindset with the ambition to grow and help shape a developing area of the business.
Benefits
  • - Competitive salary and benefits package
  • - Hybrid working, 4 days in Peterborough based office & 1 working from home
  • - Holiday allowance
  • - 50% staff discount & 25% for family and friends
  • - Pension scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
garment cleaning techniquesrepair techniquesworkshop operationsquality controlworkflow improvementteam managementoperational efficiency
Soft Skills
structured approachorganizational skillscommunication skillsattention to detailproactive mindsetleadershipcustomer service