Uphold Motorola Solutions' (MSI) Maintenance Agreements and coordinate all maintenance activities with local service provider.
Lead and manage the day-to-day activities to meet all contractual commitments.
Cultivate and manage strong relationships with the customer and local service partners to ensure high customer satisfaction.
Remotely diagnose system failures and facilitate call management procedures.
Perform installation and removal of mobile communication equipment at customer locations or in vehicles.
Accurately document all work details and maintain precise records and service history statistics.
Collaborate with the Customer and Motorola Sales Account Executive to define future communication requirements.
Partner with the Motorola Account Executive to identify and pursue new sales opportunities.

Requirements

3+ years of technical experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by contract(s).
Legal authorization to work in the U.S. indefinitely is required.
Technical Certifications: Appropriate technical certifications for the role (e.g., Certified Electronics Associate, R56, CompTIA, Network+, Security+, CCNA, PMP, etc.) must be achieved within six months of hire.
Hands-on experience with Motorola P25 7.X systems, networking, and RF systems is essential.
Familiarity with Motorola’s Technology Roadmaps and their potential impact on future customer needs.
Strong knowledge of Motorola subscribers, devices, programming, CPS, Radio Manager, Provisioning Manager and related applications.

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

LMRRF SystemsRadio FrequencyRadio CommunicationsWired Communication SystemsWireless Communication SystemsNetworking EquipmentIT SystemsTelecommunicationsPublic Safety

Soft Skills

customer satisfactionrelationship managementcollaborationleadershipcommunication

Certifications

Certified Electronics AssociateR56CompTIANetwork+Security+CCNAPMP