Experience Architect
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$115,000 - CA$130,000 per year
About the role
- Lead the discovery and mapping of complex service journeys
- Develop high-fidelity service blueprints, ecosystem maps, and customer journey maps
- Design and facilitate high-impact co-creation workshops
- Design reimagined service processes optimized for digital-first delivery
- Evaluate how changes in one part of the tech stack impact the user experience
- Leverage AI-powered design tools to accelerate the transition from concepts to prototypes
- Partner with Data Science teams to define success metrics
- Establish a feedback loop where post-launch data informs the next iteration of the service blueprint
Requirements
- Bachelor’s degree in Design, Business, Information Systems, or a related field
- 5+ years in a senior transformation or design role
- Hands-on experience or certification in Salesforce is highly preferred
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service blueprintsecosystem mapscustomer journey mapsdigital-first deliveryAI-powered design toolsprototypingsuccess metricsfeedback loop
Soft Skills
leadershipfacilitationco-creationcollaboration