Associate Customer Support Manager – Federal DoD
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: California • Nevada • United States
Visit company websiteExplore more
Salary
💰 $60,000 - $70,000 per year
About the role
- Provides essential support to the Federal DoD Customer Support Manager to meet overall division and department goals and ensure customer satisfaction.
- Directly supports Federal DoD CSMs to ensure the timely execution and compliance of contract commitments.
- Coordinates, reviews, and prioritizes all contract and project efforts with the CSM.
- Serves as a key liaison to ensure customer delight with service delivery.
- Tracks all post-award contract service deliverables using a central repository.
- Schedules all contractual commitments.
- Assists with RFI and RFP responses.
- Creates internal and customer-facing documentation related to contract services and best practices.
- Works closely with Order Management teams to ensure all necessary data is accurately provided, loaded, and thoroughly completed.
Requirements
- 2+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, Dispatch, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
- Legal authorization to work in the U.S. indefinitely is required.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract managementproject managementRFI responseRFP responseservice deliverydata managementcustomer documentationcompliance trackingcustomer satisfactioncontract execution
Soft Skills
communicationcoordinationprioritizationcustomer serviceliaisonorganizational skillsteam collaborationproblem-solvingattention to detailcustomer delight