Motorola Solutions

Associate Customer Support Manager – Southeast Region

Motorola Solutions

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • The primary responsibility of the Associate Customer Support Manager (aCSM) is to effectively and efficiently manage the Managed and Support Services (M&S) business for their assigned customer contracts and ensure customer satisfaction with Motorola Public Safety Customers.
  • The aCSM is responsible for the overall success and relationship between the Customer’s Operation, Subcontractors, and Motorola Solutions.
  • Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
  • Work with customers to discuss concerns and drive corrective actions to closure.
  • Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
  • Ensure that customers receive appropriate and timely reporting as required by the Services Contract.

Requirements

  • 2+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, Dispatch, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
  • Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
  • Must be able to obtain background clearance as required by government customer(s)
Benefits
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer ServiceProject ManagementSystems ImplementationIntegrationLMR SalesLMR EngineeringCustomer SupportCustomer Account ManagementLifecycle Services
Soft Skills
customer satisfactionrelationship managementcommunicationproblem-solvingservice delivery managementreportingcorrective actionsorganizational skillscollaborationtime management