Client Services Manager
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Minnesota • Mississippi • United States
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Salary
💰 $70,000 - $80,000 per year
About the role
- This position will provide tailored technical customer operations support.
- Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
- Executes customer operations policies and procedures.
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
- Initiates problem solving action and follows through to resolution.
- Performs root-case analysis of problems to formulate and recommend improved alternative operations.
- Leads process improvement initiatives.
- Responsible for client onboarding and go live calls in concert with respective departments.
- Monitor MVTRAC LPR Hotlist for trends.
- Monitor top 20 clients volume of assignments and associated performance.
- Direct POC for client communications via email (Ops/Manager distros) and Client Phone Line.
- Monitor managers@mvtrac distro Management of monthly/quarterly and annual client performance calls.
- Review of client margin/fee structure for reporting to COO.
- Review/reconcile Commission Guide/associated RMP points.
- Provide notice to all teams.
- Adjust/update fees in RMP as needed for contract changes.
- Provide notice to all teams.
- Update lender requirements sheet for VM as needed for process/contract changes.
- Provide notice to all teams.
Requirements
- Minimum of 2 years Customer Service and Account Management experience, or equivalent.
- Experience handling escalated client complaints or requests
- Forwarding experience is a plus.
- Skip tracing experience is a plus.
- High School Diploma, or equivalent.
- Strong phone skills with ability to give clear and concise direction
- Strong multi-tasking and organization skills.
- Experience with collateral repossession.
- Collections, asset recovery, credit experience would be beneficial.
- High level of experience using G-Suite, MS Office and related applications.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer operations supportoperational efficienciesroot-cause analysisprocess improvementclient onboardingperformance monitoringfee structure reviewcollateral repossessioncollectionsasset recovery
Soft Skills
problem solvingcommunicationmulti-taskingorganizationrelationship buildingclient managementdirection givingescalation handlingteam collaborationstrategic thinking
Certifications
High School Diploma