Motorola Solutions

Service Delivery Manager

Motorola Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Greater Los Angeles • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $85,000 - $95,000 per year

About the role

  • Deliver on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities
  • Grow MSI’s role in providing additional services for the customer
  • Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
  • Manage and lead our relationship with the local service partner
  • Manage and lead our relationship with the customer
  • Ensure that customer satisfaction goals are met both internally and with the customer
  • Procure and coordinate any internal resources that may be needed
  • Ensure compliance with response/restoration time commitment
  • Remotely diagnose system failure and facilitate call management as applicable
  • Manage Emergency Service efforts and escalation procedures

Requirements

  • 3+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment, Motorola equipment or IT
  • Must have hands-on experience with Motorola P25 7.X systems
  • Understanding of two-way radio communication products, systems and services
  • Excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI
  • Able to solve complex problems and situations
  • Must be a self-motivated team player able to work effectively with general guidance toward objectives
Benefits
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LMRRF SystemsWired Communication SystemsWireless Communication SystemsNetworking EquipmentMotorola equipmentMotorola P25 7.X systemstwo-way radio communication productssystem failure diagnosiscall management
Soft skills
interpersonal communicationpresentation skillsverbal communicationwritten communicationproblem-solvingself-motivatedteam playereffective collaborationcustomer satisfactionleadership