Director, Adult Programs – Learning Architect
Sandy Hook Promise
Service Readiness Architect
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, Illinois, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudServiceNow
About the role
- Collaborate with various teams, including Product Development/Engineering/Service Design/IT, in delivering the solutions, roadmap, and vision.
- Consult Product teams on service impacts and associated requirements in relation to new subscription and cloud-based offerings
- Architect Service Offers in conjunction with IT, Service Tools and Product teams which will be delivered by the MSI Services Organization.
- Effectively represent all MSI Service Teams in New Service/Product launch activities.
- Develop, launch, and implement a trusted framework for effective and efficient new solutions (Services, Tools, and Applications) introductions into the Central and Field Service Organizations, spanning the entire lifecycle from service strategy through service operation
- Identify Services to be included in the Standardized Service Catalog.
- Define, analyze and validate delivery requirements with key stakeholders for all latest tools and services to be delivered in the organization
- Update, maintain, publish and promote the Service Catalog Offerings and assist in communication and promotion of the Service Offerings.
- Establish and negotiate internal operating agreements between multiple cross-functional teams across all MSI portfolios
- Define acceptance criteria for services from operational, release, and service readiness perspective
- Identify and manage all service-related risks and issues to new and existing services throughout the service lifecycle, ensuring a consistent and seamless service transition approach.
- Ensuring all service delivery teams globally are aware, prepared, and capable of supporting any new services.
- Ensuring project teams and key stakeholders understand all service management requirements so they can be delivered timely to the agreed product output at each milestone.
- Facilitate release management of solutions through technical reviews and requirements lockdown.
- Ensure that solutions are fit for purpose and transitioned into Operations live/production environments effectively.
- Liaise and collaborate with project and program teams to ensure the correct process and governance is followed
- Be an advocate of ITIL best practice processes within the business.
- Ensure policies and processes are developed and documented within MSI specified guidelines and under the globally recognized framework and methodology (e.g., ITIL Service Management)
- Be prepared and able to multi-task vertically across the organization and through virtual teams.
- Provide assistance, direction, and clarity to senior management on strategic deliverables, projects, and plans
Requirements
- Bachelor’s Degree in a technical discipline (Information Technology, Computer Science, Electrical or Electronics Engineering, etc.) or a related field required.
- 5 years of product management experience service design, or service delivery experience
- Conceptual knowledge of IT operations including Network Operations, Security Operations, Help Desk, Data Center, Network, and End User
- Knowledge of Salesforce, JIRA or ServiceNow a plus
- Excellent communicator with proven ability to convey complex ideas and data in written, presentation, and spoken formats to a variety of audiences, including executive management
- Detail-oriented team player with strong influencing skills
- Ability to thrive in a fast-paced, high growth environment and work collaboratively with colleagues and staff
- Ability to navigate regional aspects of requirements and regulations to drive towards a global solution for Service Delivery
- Experience with Service Catalog Management in a corporate setting globally is a plus.
- Public Safety and Independent Consulting experience a plus!
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service designservice deliveryservice catalog managementIT operationsnetwork operationssecurity operationshelp deskdata centerproject managementrelease management
Soft skills
excellent communicatordetail-orientedteam playerstrong influencing skillsability to thrive in fast-paced environmentscollaborativestrategic thinkingproblem-solvingnegotiationmulti-tasking
Certifications
Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer ScienceBachelor’s Degree in Electrical EngineeringBachelor’s Degree in Electronics EngineeringITIL certification
