The Solutions Architect (SA) is responsible for the implementation of Motorola Solutions Connectivity NG9-1-1 Routing Services products and services that deliver the critical elements needed to enable and operate a Next Generation 9-1-1 Core Services (NGCS) solution and integrate Emergency Call Handling Products offered by Motorola Solutions.
The SA must act and be recognized as the technical authority / focal point providing overall technical leadership for the project implementation.
Work with customers to understand overall solutions needs and functionality.
Take ownership of the technical solution from pre-sale and provide input to the project/program manager to develop the project deployment schedule.
Identify technical risks of the projects and work with the PM on mitigation plans.
Identify customer expectation mismatch to how service works, and develop, present, and execute mitigation plans.
Technical counterpart with the PM in vendor, customer, and internal facing meetings.
Requirements
7 years of professional engineering experience in Telecommunication System, IP Transport Network, IT, Field Service, Product Development, Technical Support or those equivalent with an emphasis on Public Safety is desired.
Next Generation 9-1-1 Industry Awareness (NENA, APCO, etc.).
Can identify industry and market trends.
Familiarity with State and Local Government Public Safety technologies & operations.
Experience at a Public Safety technology supplier or direct Government Public Safety role is required.
Experience supporting complex end-to-end network solutions in a Mission Critical environment, including fault tolerant, high availability, and redundant implementations.
Understanding of test stages and test phases required during integration of large public safety systems, software, and networks.
Knowledge of communication protocols, client server architectures, computer networking technologies, network security solutions, and software integration.
In depth knowledge of networking protocols, system calls, TCP/IP, MPLS, SD-WAN, Session Initiated Protocol, and OSI model.
Ability to understand and articulate details associated with customer networks.
Strong problem solving skills, analytical abilities and ability to deliver on time.
Produce transparent written and verbal communications.
Computer skills (I.e. MS Office suite, Google applications, Smartsheets, etc..)
Must be comfortable using hosted applications, and collaboration tools.
Awareness of Motorola Solutions Connectivity Products and Services.
Must be a self motivated team player able to work effectively with general guidance toward objectives.
Must have excellent interpersonal, presentation, and negotiation skills.
Ability to travel at times 25-50% of the time.
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
problem solvinganalytical abilitieswritten communicationverbal communicationinterpersonal skillspresentation skillsnegotiation skillsself motivatedteam playerability to deliver on time