Motor Coach Industries

Business Operations

• Lead team in the streamlining of systems, processes, training, issue resolution and projects
• Responsible for improving the efficiency and effectiveness of the Customer Care and Private Sales operations through process and system development and enhancements.

Business Systems Manager

Manager

• Maintain employee compliance with field service and customer processes to ensure a safe working environment within territory.
• Understand and utilize MCI/New Flyer Core values as a guideline for conducting all MCI/New Flyer business.
• Assist customers in accepting new bus deliveries by repairing defects, expediting parts.
• Work closely with CPM/Production/Quality during production and acceptance processes.
• Lead a cross functional service technician team as required to support vehicles.
• Ensure new customer orders are properly launched with focus on customer introductions.
• Work closely with Regional Director to adjust field plans.
• Schedule and maintain meetings with customers.
• Write and submit detailed contact reports.
• Manage work queues in Oracle OSVC and OSFC to achieve operational goals.
• Resolve customer concerns quickly with reasonable and cost-effective solutions.
• Participate in new bids submissions with Customer Care Bids Team.

Business Systems Manager

Regional Product Support Manager