Director, Customer Programs

Motor Coach Industries

Director of Customer Programs managing contracts and customer relationships. Leading team development, planning, and process execution for successful program delivery.

Posted 7/1/2026full-timeWinnipeg • 🇨🇦 CanadaLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Develop department annual operating plan and expense budget
Develop MBO’s that support the AOP that form the MBO’s for the entire Customer Programs Team
Monitor MBO objectives and drive results throughout the year
Ensure robust and effective processes are in place and are reviewed and updated as necessary
Ensure responsibility and accountability for the Managers of Customer Programs and their teams are in place and clear
Ensure that all tools used by the Team to manage Programs are in place and are effective
Maintain reporting for all daily, weekly, monthly and quarterly requirements; monitor issues and become involved when necessary
Develop solid relationships with customers, ensuring alignment with Customer and customer strategies
Strong working relationship with internal customers and support functions
Lead the Customer Programs Team in training and development, staff planning, succession planning; planning and identifying resources required to achieve goals on time and on budget
Responsible for the completion of Manager and staff employee performance reviews (EPR’s), and ensuring the department reviews are completed on time
Responsible to ensure all key controls (ICFR Internal Controls) identified under this area of responsibility are designed and operating as outlined in the internal controls over Financial Reporting
Ensure policies and processes are established and adhered to, to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health & Safety Programs
Other duties as assigned

Requirements

What you’ll need

Bachelors degree, preferably in Business Administration or Communications
PMP Structured Training / Certification
4+ years of hands-on Project Management experience
4+ years of hands-on Contract Management experience
Full product knowledge
Clear understanding of engineering and manufacturing processes would be considered an asset
Proven Leadership ability
Proficiency with MS Project
Professional maturity and sound judgement with strong decision-making ability
Planning, organization and time management
Problem solving and prioritization
Clear communication
Up to 50% travel time may be required

Benefits

Comp & perks

Job Stability
Respectful Workplace
Safety is our top priority
Company Paid Benefits:
Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment!
Heath Spending Account (HSA)
Employee Assistance Program (EAP)
Disability Insurance
12 Paid STAT Holidays
Birthday Paid Day Off
Ability to advance your career with a growing company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementContract ManagementBudget DevelopmentPerformance Review CompletionProcess ImprovementInternal ControlsQuality ManagementEnvironmental Health & Safety ProgramsEngineering ProcessesManufacturing Processes

Soft Skills

Clear CommunicationProblem SolvingPlanningOrganizationTime Management

Certifications

PMP Certification