Mosaic

Manager

• Drive consistency in incident, request, and escalation workflows
• Ensure efficient and predictable ticket handling across teams
• Oversee staffing and scheduling to maintain proper phone and extended hour coverage
• Support and enforce the Continuous Shift Coverage model
• Monitor queue performance and operational trends to guide improvements
• Partner with leadership on operational priorities and service enhancements
• Coach and develop supervisors, leads, and technicians
• Ensure consistent service delivery across all Business Units

IT Service Desk Manager

Security Engineer

• Develop and execute a multi-year national security strategy
• Establish enterprise-wide security policies and procedures
• Oversee the Workplace Violence Prevention committee
• Manage security technology and systems
• Ensure regulatory compliance for inspections
• Act as a key leader during emergencies and investigations

Director, Corporate Security

Consultant

• Coordinates occupational health requirements for all new hires and current employees
• Ensures proper tracking and record keeping of all requirements
• Acts as liaison for timely treatment and recovery
• Develops return-to-work plans for employees recovering from illness or injury
• Assists in audit related functions

IT Service Desk Manager

Director, Corporate Security

Employee Health Consultant