Mosaic

Compliance

• The Compliance Specialist provides compliance and privacy program support to management across CareMore Health in furtherance of our mission and to provide an effective compliance program. This position is expected to possess mid-level skills in investigative and research techniques and practices, while developing greater expertise in certain regulatory, compliance and privacy topics. This position works with highly sensitive information.

Compliance Analyst II

Customer Success Manager

• The Customer Success Consultant is responsible for ensuring customer success satisfaction with firm products and services to ensure retention and sales growth. Works with clients to cultivate future projects and qualify new opportunities. Responsible for work or projects that impact functions or the enterprise; owns and works on projects or processes under limited supervision.
• Develop Success Plans in cooperation with the client and coordinate the activities necessary to deliver on the plan.
• Coordinate with the sales team on upsells
• Must be well versed in issue management, including appropriate escalation internally and expectation management with the client.
• Organize and lead effective customer interactions, from weekly meetings to day-long workshops
• Execute the internal administrative tasks necessary to keep our team informed and manage the business.
• Use tools and data to create repeatable processes to make Customer Success easier - this includes all facets of the business including direct-to-consumer clients, health plans and primary care clinics
• Build both ad hoc and strategic reporting
• Perform needs analysis to determine the right solution for a problem/question
• Identify opportunities for data/knowledge exchange
• Identify opportunities to eliminate repetitive work
• Provide support and oversight to managing the internal health (house) account
• Compensation: $81,492K - $101,865K & bonus eligible
• About Us apree health is leading the critical shift to value-based care across the United States.
• apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.
• At apree health, our mission is to solve the affordability crisis and empower people to make the best choices for their health and care.
• Mosaic Health: Who we are Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.
• The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations.
• Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation.
• Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care.
• For more information, please visit www.mosaichealth.com or follow Mosaic Health on LinkedIn . Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact recruiting@apree.health for assistance. Read More Follow Us Mosaic Health Candidate Privacy Notice © 2025 Workday, Inc. All rights reserved.

Customer Success Consultant

Human Resources

• Provide expert-level guidance and support to managers and team members on performance management, corrective actions, and workplace conflict resolution
• Assist with conduct prompt, thorough, and objective investigations into team member concerns, including gathering evidence, interviewing relevant parties and preparing comprehensive reports
• Manage formal grievance and complaint processes, ensuring accurate documentation, timely communication, and fair resolution in accordance with company policy and employment law
• Maintain clear, detailed, and confidential documentation throughout all phases of employee relations cases
• Interpret and apply HR policies, procedures, and labor laws to ensure consistent and equitable decision-making
• Partner with cross-functional stakeholders including Legal, Compliance, and HR Business Partners to align ER practices with company values and regulatory requirements
• Assist in training for leaders on workplace conduct, conflict resolution, and performance management
• Maintain current knowledge of employment law and HR best practices to ensure ongoing compliance and risk mitigation
• Participate in special projects, organizational initiatives, and other duties as assigned

Employee Relations Specialist

Product Analyst

• The Product Analyst is key in supporting the Product Development team by conducting market intelligence research, monitoring vendor performance, and analyzing benefit utilization to enhance Medicare, Medicaid, and Commercial product offerings.
• This role involves gathering and interpreting data to provide insights that drive product development and strategic decision-making.
• The analyst will create detailed benefit analyses, assess competitive market trends, and collaborate with internal teams to optimize plan design and performance.
• Strong analytical skills, attention to detail, and the ability to translate data into actionable recommendations are essential for success in this role.

Compliance Analyst II

Customer Success Consultant

Employee Relations Specialist

CareMore Product Analyst