MORO TECH

IT Support Technician

MORO TECH

full-time

Posted on:

Location Type: Hybrid

Location: Brussels • Belgium

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Tech Stack

AWSCloudITSMLinuxServiceNow

About the role

  • First point of contact for technical issues; troubleshoot hardware, software, and network problems; build and upgrade Windows workstations; support plotters.
  • Resolve issues using diagnostic techniques to ensure minimal downtime.
  • Manage Active Directory, automate with scripts, deploy packages via SCCM, and maintain VDI environments.
  • Utilize ServiceNow for incident tracking, service requests, workflow automation, and maintain accurate documentation of issues, solutions, and procedures.
  • Contribute to knowledge base articles and user guides to improve support efficiency and empower end users.

Requirements

  • Proven experience in IT support or helpdesk roles.
  • Experience with Active Directory administration, Windows scripting, and VDI environments.
  • Hands-on experience with ServiceNow or similar ITSM tools.
  • Ability to work independently and take initiative.
  • Excellent communication and customer service skills.
  • Familiarity with Lean management methodologies.
  • Mindset oriented to process/team improvement and information-sharing.
  • Hands-on experience with Linux (configuration, bash, administration) is a plus.
  • Knowledge or experience with cloud solutions (W365, AWS) would be beneficial.
Benefits
  • A competitive compensation package that grows with your impact.
  • Annual Performance and Salary Reviews to celebrate your progress.
  • Monthly Meal Vouchers to fuel your creativity.
  • Premium Private Health Coverage for you and your family.
  • Extra vacation days to recharge and explore.
  • Yearly training budget to master new skills.
  • Cutting-edge tech setup with optional upgrades to customize your gear.
  • Structured growth plans and regular progress check-ins.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Active Directory administrationWindows scriptingVDI environmentsLinux configurationLinux administrationtroubleshooting hardwaretroubleshooting softwaretroubleshooting network problemsdiagnostic techniquescloud solutions
Soft Skills
excellent communication skillscustomer service skillsability to work independentlyinitiativeprocess improvementteam improvementinformation-sharing