Moonbug Entertainment

Customer Success Manager

• Moonbug Entertainment — award-winning global entertainment company for kids, behind CoComelon and Blippi, content on 150+ video platforms and 100+ audio platforms
• Brands extend to streaming music, toys, games, books, live events, and theme park exhibits
• Moonbug is part of Candle Media
• Role: Director of Client Success responsible for managing a team of client success managers and ensuring client satisfaction
• This role is hybrid based out of our New York, NY office
• Manage a team of client success managers and provide leadership and guidance to ensure they meet KPIs
• Build and maintain strong relationships with clients and be the primary point of contact for issues or concerns
• Work collaboratively with sales, marketing, and product development to deliver client solutions
• Identify opportunities to upsell and renew client contracts and work with sales to drive revenue growth
• Monitor and analyze client feedback to inform product development and service improvements
• Develop and implement processes and best practices to ensure high levels of service and support
• Ensure client data is accurately tracked and managed in relevant systems and platforms

Director, Client Success