Manager, Strategic Customer Success
ServiceTitan
Director, Client Success
Moonbug Entertainment
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Moonbug Entertainment — award-winning global entertainment company for kids, behind CoComelon and Blippi, content on 150+ video platforms and 100+ audio platforms
- Brands extend to streaming music, toys, games, books, live events, and theme park exhibits
- Moonbug is part of Candle Media
- Role: Director of Client Success responsible for managing a team of client success managers and ensuring client satisfaction
- This role is hybrid based out of our New York, NY office
- Manage a team of client success managers and provide leadership and guidance to ensure they meet KPIs
- Build and maintain strong relationships with clients and be the primary point of contact for issues or concerns
- Work collaboratively with sales, marketing, and product development to deliver client solutions
- Identify opportunities to upsell and renew client contracts and work with sales to drive revenue growth
- Monitor and analyze client feedback to inform product development and service improvements
- Develop and implement processes and best practices to ensure high levels of service and support
- Ensure client data is accurately tracked and managed in relevant systems and platforms
Requirements
- 7+ years of experience in client success or account management in the digital media industry
- Strong leadership and management skills, with experience managing teams of client success managers or account managers
- Demonstrated success in building and maintaining strong client relationships and delivering high levels of client satisfaction
- Excellent communication and presentation skills, with the ability to effectively communicate complex information to clients and stakeholders
- Experience working with cross-functional teams and collaborating to achieve common goals
- Strong analytical skills and the ability to use data to make informed decisions
- Experience with customer relationship management (CRM) tools such as Salesforce or similar
