Moog Inc.

Senior Field Service Engineer

Moog Inc.

full-time

Posted on:

Location Type: Remote

Location: New York • Texas • United States

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Salary

💰 $95,000 - $140,000 per year

Job Level

Senior

About the role

  • Install, commission, and calibrate electronic and control‑based systems at customer sites.
  • Diagnose and troubleshoot complex electrical, mechanical, and software‑related issues in fielded equipment.
  • Perform factory acceptance tests (FATs), site acceptance tests (SATs), and support customer validation activities using established procedures and test equipment.
  • Provide timely, professional technical support to customers on‑site and remotely (phone/email), including outside normal business hours as needed to minimize downtime.
  • Interface directly with customers to quickly and thoroughly analyze problems and implement effective solutions.
  • Complete detailed service reports documenting work performed, system history, and recommendations for design improvements, obsolescence mitigation, or serviceability enhancements.
  • Develop and deliver technical training for customers and internal teams, including formal classroom and hands‑on instruction.
  • Assist in the development of training materials and curriculum, including “train‑the‑trainer” content.
  • Maintain a strong focus on safety when working around high‑voltage systems, moving equipment, and other potential hazards.
  • Support proposal development by providing technical input, cost estimates, and installation/service recommendations.
  • Support Sales and Business Development through technical expertise at customer meetings, industry trade shows, and field demonstrations in civil and military environments.
  • Collaborate cross‑functionally with Engineering, Program Management, and Manufacturing to resolve issues and improve products and processes.

Requirements

  • Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a closely related discipline; or equivalent combination of education and relevant experience.
  • 5 or more years of hands‑on experience installing, maintaining, and troubleshooting complex electronic or electromechanical systems.
  • Strong understanding of test and measurement equipment, such as oscilloscopes, signal generators, spectrum analyzers, and power meters.
  • Proven ability to troubleshoot system‑level issues involving hardware, software, and interfaces.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
  • Willingness and ability to travel up to 50%, including domestic and international assignments, sometimes on short notice.
  • Ability to lift and carry up to 25 lbs and safely use specialized tools and equipment.
Benefits
  • great compensation package
  • annual profit sharing
  • matching 401k and the ability to participate in Employee Stock Purchase Plan
  • Flexible Spending and Health Savings Accounts
  • Flexible paid time off
  • holidays and parental leave program
  • relocation assistance
  • Comprehensive insurance coverage including medical, dental, vision, life, disability
  • Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
  • Tuition Assistance
  • mentorship and coaching opportunities
  • leadership development and other personal growth programs
  • Inclusive culture rooted in our values
  • enhanced by Employee Resource Groups
  • team-building activities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electronic systems installationcontrol systems calibrationtroubleshooting electrical issuestroubleshooting mechanical issuestroubleshooting software issuesfactory acceptance tests (FAT)site acceptance tests (SAT)technical training developmentsafety protocols for high-voltage systemssystem-level troubleshooting
Soft Skills
communication skillsproblem analysiscustomer supportcollaborationtechnical explanationtraining deliveryattention to detailadaptabilityprofessionalismtime management
Certifications
Bachelor’s degree in Electrical EngineeringBachelor’s degree in Mechanical Engineeringrelated engineering degree