AI Tutor, Medicine Specialist
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MacOS
Team Manager – Financial Crime, Business Banking
Monzo Bank
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £32,200 - £43,600 per year
Job Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Manage the personal and professional development of approximately 12 Financial Crime Business Banking Investigators
- Lead a team of investigators, answer escalations and complete quality control
- Provide technical coaching, feedback, and advice relating to financial crime business banking tasks
- Drive exceptional individual and collective performance and analyse team performance
- Hold weekly performance and team meetings to ensure everyone is informed, engaged, and performing
- Review work completed and provide timely feedback ensuring high standards and efficient use of hours
- Monitor and maintain service level adherence, reviewing work status and availability of team members
- Communicate and embed change within the team and drive a positive culture
- Contribute to a strong control environment by minimising breaches and risk events
- Review complaints attributed to the team and identify opportunities for improvement
- Conduct job interviews for financial crime investigators and contribute to hiring decisions
- Chair employee relations cases and make decisions consistent with Monzo’s values
- Be part of a high performing management team, supporting each other when required
Requirements
- Strong background in managing a team within Financial Crime, ideally in Business Banking
- Experience in managing ER cases and performance management
- Understanding of current financial crime trends and typologies
- Experience providing technical coaching and feedback on FC Business Banking tasks
- Deep knowledge of Financial Crime Business Banking tasks
- Some exposure to team leadership
- Clear and inspiring communicator, with excellent written and verbal English
- Empathetic and supportive approach to people leadership
- Great at prioritising problems and assessing risk in an operations environment
- Passionate about working in a fast paced environment and comfortable with change
- Ability to quickly become a key member of the leadership team
- Experience conducting investigations in an operational setting with subject matter expertise preferably in FC Business Banking
- Recent experience with emerging financial crime trends and typologies
- Experience taking individuals and teams from underperformance to high performance
- Experience accurately interpreting and representing complex management information
- Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification
- Fluency in MacOS, Slack, and GSuite tools
- Experience conducting interviews and contributing to hiring decisions
- Comfortable having difficult conversations and chairing employee relations cases
