SharePoint Developer
Rob Levine Legal Solutions
JavaScriptWordPress
Service Desk Agent - Technical Support, Part-Time
Workforce Opportunity Services
part-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
Tech Stack
LinuxMacOSWordPress
About the role
- Provides remote technical support for standard configurations of workstations, personal computers and associated hardware and software.
- Troubleshoots standard software and hardware questions, issues, problems and failures via telephone, chat or tickets.
- Identifies complex issues, questions and problems and refers them to more senior staff or other IT groups for investigation and resolution.
- Screens, diagnoses and resolves or refers specific assigned inquiries and work requests related to maintenance of personal computers, workstations, software and associated hardware; refers those requests to appropriate IT staff for resolution.
- May work with other members of the staff to resolve more complex matters.
- Works to develop an understanding of standard issues, questions and problems with standard workstations, personal computers, software and associated hardware and the resolutions to those matters.
- Follows policies, procedures and standards in responding to end user requests and providing end user support.
- Documents and reports all service requests and their outcome, following standard procedures and practices.
- Performs other responsibilities associated with this position as may be appropriate and assigned.
Requirements
- Authorized to work in the United States
- High School Diploma or Equivalent
- Available to work full-time
- Experience with MacOS.
- Experience with Linux.
- Knowledge of Microsoft Operating Systems (Windows 10/11 and Office 365) and applications.
- Knowledge of personal computer technology and hardware as well as cellular telephones.
- Knowledge of the M.I.S. environment
- Knowledge of M.A.C. (Moves, Adds, and Changes) and Virtual Desktop preferred
- Knowledge of KCS Method and Knowledge based articles
- Excellent customer service skills
- An aptitude for identifying, analyzing, and resolving common technical issues, questions, and problems with personal computers, workstations, software, and associated hardware
