Workforce Opportunity Services

IT Support

• Serving as the Subject Matter Expert (SME) to diagnose and resolve high-impact, complex technical problems, including network outages, server failures, and application malfunctions.
• Managing, configuring, and troubleshooting server environments (Windows/Linux), virtualization platforms (VMware, Hyper-V), Active Directory, and cloud services (Azure, AWS).
• Conducting thorough investigations into persistent or critical issues to identify underlying causes, not just fixing symptoms.
• Providing guidance and mentoring to lower-tier agents (Tier 1/2) and creating/updating knowledge base articles and technical documentation.
• Assisting in or leading the implementation of new infrastructure, system upgrades, migrations, and deployments.
• Managing large-scale software deployments, OS imaging (MDT/SCCM), and infrastructure upgrades (servers, networking hardware).

Tier 3 IT Support Specialist – EUC