Workforce Opportunity Services

Technical Product Manager

• Maintain PostgreSQL performance, write and review queries, and triage database issues.
• Build Python scripts for validating, cleaning, and moving data on schedule.
• Stand up and maintain simple ELT pipelines using Airbyte, dbt, or similar tools.
• Develop internal tools and dashboards to reduce manual work and support the team.
• Translate business requirements into clear tickets and documentation for both engineers and non-technical stakeholders.
• Integrate AI helpers into workflows to save time and reduce errors.
• Improve reliability and cost-efficiency of the AWS footprint, using Git and Docker for repeatable processes.
• Respond to ad hoc data questions with quick analysis and summaries.
• Troubleshoot production issues across databases, scripts, and jobs.
• Write and maintain concise, up-to-date documentation.
• Facilitate communication between engineering, the Founder, and customers where technical context is needed.

Associate Technical Product Manager

Analyst

• Collect, organize, and analyze large volumes of data using appropriate tools and techniques
• Track status updates and progress for third-party risk management activities
• Identify patterns, trends, and anomalies within the data and develop insights
• Prepare comprehensive reports and presentations summarizing data analysis findings
• Collaborate with team members to identify process improvement, automation, and optimization opportunities
• Monitor compliance with internal security policies, industry regulations, and best practices and recommend remediation
• Work closely with internal cross-functional teams and external partners to drive risk management objectives
• Stay up-to-date with trends, techniques, and tools in data analysis and risk management to enhance skills

TPRM Services Analyst

Support Engineer

• Provides remote technical support for standard configurations of workstations, personal computers and associated hardware and software.
• Troubleshoots standard software and hardware questions, issues, problems and failures via telephone, chat or tickets.
• Identifies complex issues, questions and problems and refers them to more senior staff or other IT groups for investigation and resolution.
• Screens, diagnoses and resolves or refers specific assigned inquiries and work requests related to maintenance of personal computers, workstations, software and associated hardware; refers those requests to appropriate IT staff for resolution.
• May work with other members of the staff to resolve more complex matters.
• Works to develop an understanding of standard issues, questions and problems with standard workstations, personal computers, software and associated hardware and the resolutions to those matters.
• Follows policies, procedures and standards in responding to end user requests and providing end user support.
• Documents and reports all service requests and their outcome, following standard procedures and practices.
• Performs other responsibilities associated with this position as may be appropriate and assigned.

Associate Technical Product Manager

Associate Technical Product Manager

Technical Product Manager

TPRM Services Analyst

Associate Technical Product Manager

Service Desk Agent - Technical Support, Part-Time