Vulnerable Customer Team Manager
Monzo Bank
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Salary
💰 £32,200 - £40,750 per year
About the role
- Lead a squad of approximately 12 advisers.
- Responsible for their professional development, providing hands-on coaching and support.
- Drive exceptional performance, guide your team through challenging situations, and celebrate their successes.
- Be the voice of your team, sharing insights and feedback with leadership.
- Play a key role in interviewing and growing the next generation of VAIB specialists.
Requirements
- Experience managing a team within a fast-paced, regulated world.
- A background in Vulnerability and a deep understanding of vulnerable customer needs.
- An empathetic leader who loves seeing people grow.
- Great at solving problems, prioritising a busy workload, and using data to tell a story.
- Excellent stakeholder management skills and confident chairing employee relations cases.
- Understanding that caring for vulnerable customers can bring emotional challenges.
- Willingness to develop an in-depth knowledge of what your team does day to day.
Benefits
- £1,000 a year for books, training courses and conferences
- Stock options & benefits
- We'll provide you with a work laptop on your first day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcoachingproblem-solvingprioritizationstakeholder managementempathycommunicationteam developmentdata analysisemployee relations