Customer Support Specialist
Zenergi
Customer Service Advisor, Personal Banking
Monzo Bank
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £24,750 - £29,625 per year
Job Level
Mid-LevelSenior
Tech Stack
Switching
About the role
- Be our customers’ first point of contact and ensure issues are resolved with little to no fuss
- Own contacts end-to-end until fully resolved, building rapport and demonstrating empathy
- Handle a wide range of customer issues (lost cards, app access, gambling support) and escalate when specialist help is needed
- Ensure customers are routed quickly to the right team and assist other areas during peak times
- Complete 8 weeks mandatory training and receive continuous coaching and support from Team Manager and peers
Requirements
- UK resident over the age of 18 with the right to work in the UK (no sponsorship)
- Available Monday - Friday, 9:00 - 17:30 for first 8 weeks (mandatory training)
- Safe, private and distraction-free environment for working from home with no dependent/caregiver responsibilities during working hours
- Internet: download speed ≥10 Mbps, upload speed ≥3 Mbps, latency ≤80 ms
- Shifts: 37.5 hours per week, rotational covering 6:00 - 22:00, two full weekends and at least one partial weekend off every six weeks; may include bank holidays
- Own a smartphone for logging into customer support system
- Tech literate and able to use a laptop and internal systems
- Excellent communication, empathy, resilience, context switching and time management skills
- No previous customer service or financial services experience required (training provided)
