Treasury Operations Lead
Monzo Bank
SQL
Operations Manager, Personal Banking
Monzo Bank
full-time
Posted on:
Location Type: Hybrid
Location: Cardiff • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £47,600 - £60,200 per year
Job Level
Mid-LevelSenior
About the role
- Coach and support a team of up to 7 Team Managers, empowering them to bring out the best in their own teams and build future leaders.
- Make critical, real-time operational decisions, effectively balancing service levels, team wellbeing, and efficiency to deliver an outstanding customer experience.
- Take full ownership of your operation's performance. You'll keep a close eye on the numbers, spot emerging trends, and drive meaningful improvements.
- Advocate for your team's needs, making sure they are engaged, supported, and set up for success every day.
- Drive operational excellence by proactively reviewing processes, tools, and ways of working to make everything slicker and smarter.
- Partner with key stakeholders across the bank, including workforce planning and risk teams, to ensure a smooth and efficient operation.
- Help your teams stay focused and resilient in Monzo's fast-moving, ever-evolving environment.
Requirements
- You're an experienced people leader with at least 3 years of managing leaders in a fast-paced, customer-focused environment.
- You thrive in high-energy, dynamic settings and genuinely love a challenge.
- You care deeply about people development, inclusion, and wellbeing, helping managers and their teams do their best work.
- You are data-driven and completely comfortable making key decisions based on insight.
- You're passionate about creating the best banking experience for our customers.
Benefits
- £1,000 learning budget each year to use on books, training courses and conferences.
- Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
- Plus lots more! Read our full list of benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingteam managementpeople developmentinclusionwellbeingoperational decision-makingdata-driven decision makingcustomer experience focusresiliencestakeholder partnership