Operations

• Investigating the most complex and high risk cases at Monzo.
• Acting as the final point of technical escalation or approval for our Fraud Specialists and Team Managers.
• Supporting urgent or complex complaints investigations that require fraud expertise (e.g. complaints escalated to Financial Ombudsman Service).
• Performing real-time approvals on some of our highest risk tasks.
• Providing specialist knowledge and delivering coaching to Fraud Specialists and Team Managers.
• Working with Compliance Analysts and Product Partners to test new tasks, processes, or rules.
• Identifying gaps in knowledge, policy or procedure and help to facilitate solutions whilst maintaining our knowledge management system.

Fraud Operations Analyst

Operations Manager, Personal Banking

Treasury Operations Lead

Law Enforcement Operations Analyst