Law Enforcement Operations Analyst
Monzo Bank
MacOS
Fraud Operations Analyst
Monzo Bank
full-time
Posted on:
Location Type: Hybrid
Location: Cardiff • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £37,400 - £47,300 per year
Job Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Investigating the most complex and high risk cases at Monzo.
- Acting as the final point of technical escalation or approval for our Fraud Specialists and Team Managers.
- Supporting urgent or complex complaints investigations that require fraud expertise (e.g. complaints escalated to Financial Ombudsman Service).
- Performing real-time approvals on some of our highest risk tasks.
- Providing specialist knowledge and delivering coaching to Fraud Specialists and Team Managers.
- Working with Compliance Analysts and Product Partners to test new tasks, processes, or rules.
- Identifying gaps in knowledge, policy or procedure and help to facilitate solutions whilst maintaining our knowledge management system.
Requirements
- You have significant experience in conducting complex fraud investigations with limited or no supervision to resolution.
- You are a strong team player and able to work effectively as part of a technical team.
- You have deep subject matter expertise in Fraud and the ability to handle complex escalations within Fraud, with limited or no supervision to resolution.
- You can provide actionable specific feedback to a wide range of audiences and levels.
- You have significant experience identifying trends and delivering fraud technical training and coaching to combat these.
- You have a strong understanding of fraud prevention policy and regulations.
- You have great time management skills, experience of managing conflicting priorities and prioritising time sensitive workloads.
- You are able to articulate fraud risks facing fintechs and the banking sector.
- Bonus points if you hold or are working towards a professional certificate from Cifas Fraud and Cyber Academy, or a diploma in Anti Money Laundering, or a similar industry qualification e.g. ICA Advanced Certificate, ACAMS.
- You might have fluency in MacOS, Slack, and GSuite tools. But if you don’t hold these, we would still like to hear from you.
Benefits
- £1,000 learning budget each year to use on books, training courses and conferences.
- We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
- Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
- We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.
- Plus lots more! Read our full list of benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud investigationsfraud technical trainingfraud prevention policyescalation managementknowledge management
Soft skills
team playertime managementconflicting priorities managementcommunicationcoaching
Certifications
Cifas Fraud and Cyber AcademyAnti Money Laundering diplomaICA Advanced CertificateACAMS