Fraud Operations Analyst
Monzo Bank
MacOS
Law Enforcement Operations Analyst
Monzo Bank
full-time
Posted on:
Location Type: Hybrid
Location: Cardiff • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £37,400 - £47,300 per year
Job Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Investigating the most complex and high-risk cases, ensuring they’re resolved accurately, efficiently, and within SLAs.
- Acting as the final point of technical escalation for Investigators and Team Managers.
- Supporting the Financial Intelligence Unit with specialist reviews (e.g. Terrorist Financing and ad-hoc deep dives on high-risk merchants and accounts).
- Maintaining and updating operational guidance and processes so they’re always accurate and reflective of policy.
- Partnering with product, risk, and change teams to design, test, and embed new controls and processes.
- Creating readiness plans for new initiatives, defining success metrics, and ensuring safe delivery.
- Collaborating with Learning & Development, Quality Assurance, and Comms teams to support training, coaching, and change readiness.
- Delivering constructive feedback and action plans to improve quality, performance, and knowledge across FinCrime.
- Supporting complex complaints investigations (including Financial Ombudsman Service escalations).
- Helping with hiring, onboarding, and delivering training sessions to grow expertise within the team.
Requirements
- You have extensive subject matter expertise in Financial Crime with a strong understanding of policies and regulations.
- You’ve led or supported complex financial crime investigations independently to resolution.
- You’re confident handling escalations and providing actionable feedback to a wide range of audiences.
- You have experience delivering FinCrime technical training and coaching to identify and address trends.
- You have previous experience working as liaison to Law Enforcement and government agencies.
- You can balance deadlines and prioritise time-sensitive workloads effectively.
- You’re values-driven, collaborative, and comfortable working both independently and as part of a technical team.
- Bonus points if you hold, or are working towards, a professional qualification in Anti Money Laundering (AML) (e.g. ICA Advanced Certificate, ACAMS).
- You might have fluency in MacOS, Slack, and GSuite tools. But if you don’t hold these, we would still like to hear from you.
Benefits
- £1,000 learning budget each year to use on books, training courses and conferences.
- We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
- Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
- Share options.
- Plus lots more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial crime investigationsescalation handlingtechnical trainingcoachingcomplaints investigationspolicy understandingregulatory compliancesuccess metrics definitionoperational guidance maintenancerisk assessment
Soft skills
collaborationindependenceconstructive feedbacktime managementprioritizationvalues-drivencommunicationproblem-solvingteamworkadaptability
Certifications
Anti Money Laundering (AML)ICA Advanced CertificateACAMS