Monotype

Foundry Client Services Manager

Monotype

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Build and retain long-term relationships with premier & strategic foundries, becoming their primary point of contact and connecting them with their network of supporting functions at Monotype.
  • Partner with internal teams to ensure smooth onboarding, licensing alignment, and optimal merchandising.
  • Gather feedback to continuously improve the partner experience, advocate for tooling or content needs, and identify blockers to scale.
  • Measure and report out partner success, opportunities, and KPIs to leadership.
  • Work cross-functionally with global Experience, Legal, Product, and Marketing teams to improve the foundry experience and drive mutual value.
  • Travel globally (primarily in EMEA) to meet directly with partners to strengthen relationships and represent Monotype at relevant industry events and in professional communities.
  • Become a SME in Monotype’s business goals, strategy, and other key themes to be able to have strategic conversations with partners.
  • Connect our partners with other SMEs in specific areas like Royalties, Legal, and Product for further support.

Requirements

  • Highly organized and detail-oriented with experience using and improving CRM systems to track partner relationships and opportunities.
  • 5-10 Proven years of experience in partnerships or business development, preferably within design, media, or IP-driven industries.
  • Strong empathy for and enjoyment working with people in creative industries.
  • Strong negotiation skills and proven success in closing high-value or strategic deals.
  • Comfortable operating independently, with strong initiative and strategic thinking.
  • Willingness to learn a new industry and the experience to know when to be the SME and when to bring in a SME.
  • Interest in creative fields such as art, type and design.
  • Fluency in an additional language such as French or German is advantageous.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsbusiness developmentnegotiationstrategic thinkingKPI measurement
Soft Skills
highly organizeddetail-orientedempathyindependent operationinitiative