Monotype

Customer Success Manager

• Lead and participate directly in client-facing work , including discovery interviews, compliance assessments, and font asset audits , ensuring high-quality execution across implementation engagements.
• Own the financial health of your account portfolio , managing margin, scope changes, and change orders, while maintaining revenue forecast accuracy.
• Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning and coordinate executive engagement.
• Oversee delivery across multiple customers and concurrent workstreams , manage escalations and ensure quality outcomes that align with internal SLAs.
• Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure that sold services are realistic and deliverable.
• Cultivate ongoing client relationships to uncover expansion opportunities, and collaborate with Sales to inform renewal strategies and support upsell discussions.

Client Engagement Manager