Senior Customer Success Account Manager
Docusign
Account Manager
Monotype
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Consult with existing enterprise customers to understand their needs and deliver Monotype’s value proposition.
- Learn Monotype product offerings to become a subject matter expert for key brand clients.
- Negotiate and close strategic renewal deals to meet assigned personal sales quotas and goals.
- Create detailed account plans for each customer, detailing renewal and upsell opportunities.
- Upsell and cross-sell additional solutions to key and strategic renewal accounts.
- Review all purchase orders and contracts to ensure compliance of company policies.
- Organize, track and maintain client account and contact information in CRM database.
- Communicate Monotype’s solutions up to C-Level through strategic value-based selling.
Requirements
- An ambitious and organised sales professional with proven track record of meeting/exceeding sales quotas.
- Excellent verbal and written communication as well as networking skills.
- Fluent in English.
- Previous experience within software, technology, publishing, media, and advertising or design market segments is preferred.
- Ability to manage a complex sales cycle from demo to negotiation and closing the deal.
- Previous experience with using Salesforce is preferred.
- Proven ability to learn new technology and products.
Benefits
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program, including robust targeted training for Sales function.
- Development and advancement opportunities (high internal mobility across organization).
- Retirement planning options to save for your future, and so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales quotasaccount planningnegotiationupsellingcross-sellingsales cycle managementcompliance reviewCRM managementproduct knowledgestrategic selling
Soft skills
communicationnetworkingorganizationambitionadaptabilitycustomer consultationrelationship managementproblem-solvingpersuasioncollaboration
