Moniepoint Inc. (Formerly TeamApt Inc.)

Customer Success Manager

• Design and launch CRM campaigns and automated journeys via Braze, across email, push, SMS, WhatsApp, in-app messages, and more.
• Segment customers using behavioral data and frameworks like RFM (Recency, Frequency, Monetary).
• Coordinate with internal teams to ensure campaigns align with data governance, product updates, and business goals.
• Run structured A/B tests and use control groups to validate campaign effectiveness.
• Monitor CRM KPIs and continuously optimize campaigns based on data.
• Tailor lifecycle messaging for specific user segments—e.g., loan applicants, e-commerce sellers, sales agents, or business owners.
• Ensure campaign documentation and knowledge sharing to drive consistency across teams and regions.

Senior CRM Associate

• Own CRM Strategy for Referral & Rewards programs, acquisition, onboarding, engagement, and retention journeys.
• Build multi-channel CRM flows using Braze: email, push notifications, SMS, WhatsApp, in-app messages, content cards.
• Design and implement personalized and dynamic campaigns using event triggers, custom attributes, and API/webhook integrations.
• Work with product and engineering to ensure backend readiness, webhook testing, and campaign automation.
• Use RFM (Recency, Frequency, Monetary) and other segmentation frameworks to target users effectively.
• Run A/B tests and control groups to evaluate campaign effectiveness, measure lift, and drive continuous improvements.
• Define campaign KPIs and analyze performance using Braze, Amplitude, and internal dashboards.
• Share learnings, optimizations, and best practices across the CRM team and wider marketing org.

Principal CRM – Referral & Rewards

Full-stack Engineer

• Architect and deliver scalable, secure systems for financial transactions, payments, and data processing.
• Guide technical design discussions, ensuring system performance, resilience, and maintainability.
• Enforce best practices in code quality, testing, observability, and system reliability.
• Stay up to date with emerging fintech technologies (APIs, open banking, fraud detection, blockchain) and lead adoption where relevant.
• Participate in code reviews and contribute to critical components and services.
• Lead, mentor, and grow a team of engineers—developing both their technical and leadership capabilities.
• Collaborate closely with Product, Risk, and Compliance teams to balance innovation with regulatory and security requirements.
• Facilitate sprint planning, retrospectives, and technical discussions to keep the team aligned and focused.
• Foster a culture of ownership, accountability, and continuous improvement.
• Own the end-to-end delivery of projects—from design and development to deployment and monitoring.
• Ensure uptime, fault tolerance, and operational excellence for mission-critical financial systems.
• Balance short-term delivery priorities with long-term technical sustainability.
• Proactively identify risks (security, compliance, scalability) and implement mitigation strategies.

Engineering Team Lead

3D Artist

• Design and prototype motion interactions for web and mobile, creating seamless, engaging, and intuitive experiences.
• Collaborate with product designers, developers, illustrators, and marketing teams to integrate motion across product features, onboarding flows, and brand campaigns.
• Define and maintain motion principles and guidelines within the design system for consistency and scalability.
• Create high-fidelity animations using After Effects, Principle, Figma, or Framer, ensuring polished execution.
• Partner with engineers to ensure smooth handoff, technical feasibility, and optimal implementation.
• Iterate on animations based on user feedback, usability testing, and performance insights to refine the experience.
• Stay ahead of motion trends, interaction patterns, and fintech best practices to drive innovation.

Motion Designer

Auditor

• Conduct audits of business applications to ensure compliance with internal controls, regulatory requirements, and best practices.
• Ensure application access is on a need-to-have basis.
• Segregation of roles and privileged user activity review.
• Perform application security reviews, confirming authentication, authorization, input validation, and encryption controls.
• Review of Change Management Process.
• Collaborate with development teams to identify and remediate security vulnerabilities.
• Review of software development lifecycle (SDLC).
• Participate in process reviews/redesigns and systems upgrades/implementation to ensure appropriate system controls are implemented.
• Assess the adequacy of security and controls built into the bank’s IT Applications.
• Render technical support to other teams in Internal Audit as required.
• Participate in other regular audits in the IT Audit Plan as assigned by the Head, IT Audit.
• Perform other duties as assigned by the Head, IT Audit.

Applications Systems Auditor

• The Product Auditor shall support the Chief Audit Officer, Directors and Managers in aligning Internal Audit strategy with the overall business strategy of Moniepoint Microfinance Bank and act as an early warning system for business and financial risks, support business ethics and integrity initiatives. This role requires someone who is organized and methodical, who has very strong data analysis, revenue assurance and audit experience.
• 1. Support all internal audit projects and investigations in the audit department with data analysis and
• data insights, which identifies hidden patterns, improves the sampling approach and overall quality
• of findings
• 2. Automate repetitive audit processes using data analysis and scripting techniques
• 3. Support Audit Directors and Managers from a data analysis perspective with developing audit plans,
• procedures, and programs which will be used to evaluate the effectiveness and efficiency of the
• internal control environment.
• 4. Contribute to the enterprise risk assessment process or activities of the internal audit department,
• by supporting the team with data insights where applicable.
• 5. Monitor and validate, as appropriate regulatory compliance requirements and accounting practices
• (including revenue assurance, cost optimization, treasury & financial report auditing and tax
• auditing) and strategies to optimize business performance, leveraging data analysis and data
• insights.
• 6. Perform audit review and prepare audit reports. Must ensure that audit evidences are appropriately
• collated and stored, and must ensure that audit working papers are adequately populated
• 7. Work with the Chief Audit Officer, Directors and Managers to ensure that all the performance
• indicators in the annual goals of the Internal Audit Division are achieved.
• 8. Develop competence and capacity of Audit Associates with training and coaching that reflect
• auditing best practices. Supervise the performance of Audit Associates.
• 9. Where required, represent Internal Audit at meetings with other business divisions in Moniepoint
• Group and external stakeholders.
• 10. Perform other job (ad hoc) related duties assigned by the Chief Audit Officer, Directors and
• Managers.