Change and Release Manager
Moneycorp
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Own, maintain and continuously improve Moneycorp’s Change Management framework, documentation, and procedures in alignment with industry standards
- Lead and manage the daily Change Advisory Board, ensuring accurate assessment of risk, impact, and readiness for all proposed changes
- Work closely with the IT Automation Analyst to automate key change processes and reporting, reducing manual overhead and improving accuracy
- Identify opportunities to streamline workflows, eliminate bottlenecks, and optimise throughput while maintaining control
- Develop meaningful performance metrics and dashboards to track change volumes, success rates, and operational impact
- Manage the full lifecycle of all technology changes from submission to closure, ensuring compliance, quality and audit readiness
- Maintain an accurate, real time change schedule that highlights business impacts, conflicts, and risk windows
- Ensure appropriate risk assessments, business impact analysis, and rollback planning are completed for each change
- Engage with development teams, product owners and technical leads to understand and document their release roadmaps
- Maintain an up to date forward plan of releases across all applications and platforms, providing the business with clear visibility of what is coming and when
- Track progress against release commitments and ensure releases remain aligned with business timelines and priorities
- Oversee the end to end release lifecycle, ensuring each release meets quality standards and has passed all required testing
- Raise changes for each release, ensure QA sign off is obtained, and verify that all release artefacts are complete and accurate
- Maintain strong focus on business impact and risk, preventing the deployment of releases that do not meet readiness or quality criteria
- Produce clear, business friendly release notes that articulate new features, fixes, risks and business impacts
- Communicate release schedules, content and readiness updates to stakeholders across Moneycorp
- Coordinate business approvals for releases and maintain full audit trails of all decisions
- Redefine and document Moneycorp’s Release Management framework to reflect current technologies, best practice and organisational needs
- Work alongside the IT Automation Analyst to design and deliver a Release Management portal that provides automated tracking, real time insights, status reporting and transparency of release content for every system
- Ensure the portal provides a consolidated view of all releases, their contents, progress, issues, dependencies and approval stages
Requirements
- Experience managing Change Management and Release Management functions within a corporate or regulated environment
- Strong understanding of ITIL processes with demonstrable experience running CAB and managing structured change workflows
- Proven ability to create, maintain and improve process documentation, policies and governance frameworks
- Experience coordinating software releases across multiple systems and development teams
- Ability to assess risk, business impact and technical dependencies for both changes and releases
- High level of organisation with strong time management and planning skills
- Excellent communication skills with the ability to translate technical detail into clear business friendly language
- Strong stakeholder management skills with the ability to influence and challenge where required
- Experience tracking change and release activity using ITSM or workflow tools
- Strong analytical approach with attention to detail and the ability to identify process bottlenecks and opportunities for improvement
- Ability to work collaboratively across technical and business teams while maintaining independence of judgement
- Experience of working with development teams, QA teams and product teams within structured delivery environments
- Proactive approach to identifying automation opportunities and working with automation specialists to implement improvements
- Understanding of software development and testing lifecycles including environments, deployments and release readiness
- ITIL Foundation Certification (desirable)
- Experience of implementing or maturing Change Management and Release Management frameworks in fast growing organisations (desirable)
- Experience with automation platforms or workflow engines to streamline change and release processes (desirable)
- Exposure to cloud platforms such as Azure, AWS or GCP (desirable)
- Understanding of CI, CD pipelines and modern engineering practices (desirable)
- Experience producing or maintaining release roadmaps and release calendars (desirable)
- Familiarity with IT service management tools such as ServiceNow, Jira Service Management or similar platforms (desirable)
- Experience in financial services, payments, or other regulated sectors (desirable)
- Experience building dashboards or reporting views for release and change metrics (desirable)
- Knowledge of risk management, compliance and audit requirements in technology operations (desirable)
- Experience coordinating out of hours changes or releases where required (desirable)
Benefits
- Competitive salary and discretionary bonus
- Private medical health insurance
- Flexible working policy allowing up to 2 days from home
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Change ManagementRelease ManagementITIL processesrisk assessmentbusiness impact analysisprocess documentationautomationsoftware development lifecycleCI/CD pipelinesdashboard creation
Soft Skills
time managementcommunicationstakeholder managementanalytical skillscollaborationorganizational skillsinfluenceattention to detailproactive approachindependence of judgement
Certifications
ITIL Foundation Certification