Moneybox

Operations

• Lead and scale Moneybox’s Core Customer Operations, AML Operations (including KYB), and Pension Operations.
• Ensure functions operate with accuracy, efficiency, and regulatory compliance.
• Design and execute a future-proof operating model to support growth and operational excellence.
• Allocate capacity, drive process efficiency and automation, and partner on forecasts and talent planning.
• Define SLAs/KPIs, track results, and generate insights to reduce avoidable contact and improve effectiveness.
• Maintain oversight of Consumer Duty, AML, and CASS obligations, managing reporting, remediation, and escalation.
• Build strong cross-functional partnerships with Product, Engineering, Compliance, and Finance.

Head of Customer Operations

Affiliate Manager

• Manage end-to-end recruitment lifecycle across various functions at Moneybox.
• Partner with hiring managers from job brief to onboarding and provide ongoing hiring advice.
• Source and attract top talent using direct methods and build diverse talent pools.
• Conduct initial interviews and coordinate subsequent interview stages; act as single point of contact for candidates.
• Develop strong stakeholder relationships and manage expectations.
• Support hiring across Customer Support, Finance, Technology, Product, Data Insights, Compliance, Operations and Support.

Talent Partner – Fixed Term Contract

Product Designer

• Design Leadership: Lead the design of a core product workstream across our app and web platforms, ensuring a high-quality, user-centered experience from ideation to implementation. You'll be the expert in your domain, guiding the team and overseeing the entire design workflow.
• Team Management & Coaching: Directly manage and mentor a team of talented product designers. You'll provide regular feedback, conduct reviews, and foster their professional growth, helping them reach their full potential.
• Strategic Collaboration: Partner closely with your workstream's Product Lead to shape project briefs and align design efforts with broader company objectives. You will also drive alignment on design priorities and delivery timelines with senior stakeholders.
• Functional Excellence: Champion the use of lean UX principles and a data-driven approach to design. You'll be responsible for measuring and improving the impact of your team's work and driving functional improvements within the design department.
• Cross-Functional Partnership: Collaborate effectively with product managers, engineers, and other leads across the product design function (UX, UI, and Research) to ensure seamless delivery and a cohesive user experience.

Head of Customer Operations

Talent Partner – Fixed Term Contract

Head of Product Design